Service and Support Engineer (f/m/d)

Oxford Instruments; Ulm; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global nanotechnology company in Ulm is looking for a Service and Support Engineer. This role involves providing technical support to customers, identifying problems, and coordinating repairs. Candidates should have a degree in physics or engineering, strong communication skills, and proficiency in German and English. Opportunities for development and a modern workplace are offered alongside financial security benefits.

Leistungen

Secure employment in expanding company

Financial security with company pension scheme

Home office & remote options

Bike leasing

Opportunities for further development

Qualifikationen

• Completed studies in the field of physics, technology or engineering.
• Experience in microscopy and/or spectroscopy is advantageous.
• Willingness to travel worldwide.

Aufgaben

• Provide technical customer support worldwide.
• Identify problem causes through customer communication and remote support.
• Coordinate repairs and handle repair requests.
• Develop and implement standardized test procedures.
• Perform technical adjustments with customers and suppliers.
• Carry out upgrade installations and service visits.

Kenntnisse

Technical support

Problem-solving

Communication skills

Flexible working

Knowledge in optics and electronics

German language proficiency

English language proficiency

Ausbildung

Degree in physics, technology or engineering

Technician or relevant professional training

Jobbeschreibung

As part of the Oxford Instruments Group, WITec GmbH is a leading global manufacturer of high-resolution, nanoanalytical microscopy systems. Our customers - university and industrial research laboratories - greatly value the precision, versatility and flexibility of our instruments.

WITec’s product range features the world's best confocal Raman microscopes, which can be equipped with AFM, SNOM, and even SEM in select configurations. Our systems can be adapted to the individual requirements of our customers. They contribute worldwide to new insights and solutions in many areas of science, research and development.

To support our growth, we are looking for a motivated colleague to join our Service and Support team in Ulm, Germany.

Overview

Service and Support Engineer (f / m / d)

Your Tasks

• Technical customer support worldwide
• Identification of problem causes in direct customer communication and with the help of remote support
• Coordination of the repair of faulty components as well as the handling of repair requests on the customer and supplier side
• Development and implementation of standardised test procedures
• Realisation of necessary technical adjustments together with customers, suppliers and other specialised departments
• Carrying out upgrade installations as well as service visits at our customers' premises

Your Qualifications

• Completed studies in the field of physics, technology or engineering
• Alternatively : technician or relevant professional training with appropriate work experience
• Strong technical-physical background that facilitates an in-depth understanding of our measurement systems in the areas of optics, electronics and software
• Advantageous : Experience in the field of microscopy as well as spectroscopy
• Ability to work in a flexible and solution-oriented manner
• Strong communication skills
• Very good language skills in German and English
• Willingness to travel worldwide

Our Offer

• Secure employment in an expanding and globally active nanotechnology company with a future
• A meaningful job with varied, interesting tasks & room for your own ideas
• Fast decision-making and flat hierarchies
• Financial security in old age with an 80% subsidy for the company pension scheme
• Modern workplace in easily accessible location of Science Park II with tram stop and free parking directly in front of the door
• Opportunities for further development worldwide through membership of the Oxford Instruments Group
• Home office & remote option (possible depending on job)
• Bike leasing, company parties and much more

Do you find this opportunity exciting? In that case, we look forward to receiving your application documents (incl. references), that also state the time of your availability and salary expectations.