Service Account Manager (m / f / d) â Key Account Services & Operations

Vanderlande Industries; Mönchengladbach; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading automation solutions company based in Mönchengladbach is seeking a Service Account Manager. Responsibilities include managing service contracts, ensuring operational excellence, and fostering strong customer relationships. The ideal candidate will have a degree in a relevant field and experience in complex aftersales processes. The role offers flexible working conditions and competitive benefits.

Leistungen

Flexible working hours

30 vacation days

Holiday bonus

Group accident insurance

Job bike program

Qualifikationen

• Relevant experience with complex aftersales processes in automated material handling or a comparable industry.
• Excellent command of the English language both verbal and written.
• Willingness to travel up to 20%.

Aufgaben

• Manage multiple service contracts and sites across Europe.
• Oversee operational and commercial aspects of service contracts.
• Establish strong customer relationships and manage escalations.

Kenntnisse

Analytical Skills

Communication Skills

Influencing Skills

Ausbildung

Degree in Mechanical Engineering, Industrial Engineering, or Logistics

Jobbeschreibung

Overview

Job Title: Service Account Manager (m / f / d) Key Account Services & Operations

Job Description

Aspire. Grow. Achieve. Together

As one of the industry leaders in customised automated solutions Vanderlande creates innovative and sustainable processes and systems tailored to each customer requirement. With more than 9000 employees worldwide including over 1000 in Germany we support more than 600 airports parcel service providers such as DHL UPS and FedEx as well as global e-commerce companies like Zalando.

In your role as Service Account Manager (m / f / d) you will be responsible for managing developing and optimising service contracts for one of our Key Accounts including ensuring operational excellence financial growth and strong customer relationships across multiple regions. This role can be filled either in Mnchengladbach or in Veghel.

Responsibilities

• Management of multiple Service Contracts and Sites across Europe and other regions
• Oversight of operational and commercial aspects of service contracts including the development of regional strategies and business plans
• Responsibility for order intake financial performance and service business growth as well as the preparation of service offers and implementation oversight
• Establishment of strong customer relationships and escalation management
• Compliance with HSE standards and maintenance of safety certifications
• Coordination of service takeovers and assurance of customer readiness

What do we ask from you

• Completed a degree in mechanical engineering industrial engineering logistics or a comparable field of study
• Relevant years of experience with complex aftersales processes ideally within the automated material handling industry or a comparable industry
• Strong analytical skills you can create concept solutions based on your analysis and understanding of our customers logistic processes
• Well-developed influencing skills both internal and external
• Strong communication skills you have a creative and efficient approach to building professional client relationships
• Experience in working within an international professional environment preferably in a project-driven organisation
• Excellent command of the English language both verbal and written as well as the willingness to travel up to 20%

What We Offer

• Flexible working hours and a hybrid work model
• 30 vacation days and the option for 20 days of workation per year within the EU
• Holiday bonus
• Group accident insurance and capital-forming benefits
• Our job bike program
• Annual salary-relevant performance reviews
• and much more!

Any questions Feel free to reach out!

Daniel Krause: -455

Vanderlande Industries GmbH & Co. KG

At Vanderlande we are committed to fostering an inclusive and diverse work environment. We believe that different perspectives and backgrounds strengthen our capacity for innovation and lead to better results. We are a company that promotes diversity and acts without discrimination.

Qualified applicants will be considered regardless of their ethnic origin religion skin colour nationality gender identity or expression sexual orientation age marital status or possible disabilities.

Job Details

• Required Experience: Manager
• Key Skills: IT Hardware, Ado, Agriculture, Market Research, Art And Craft
• Employment Type: Full-Time
• Experience: years
• Vacancy: 1