Senior User Researcher - ZEOS Design & Research (all genders)

Zalando SE; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fashion and lifestyle e-commerce company based in Berlin is seeking a Senior Researcher to enhance their research practices and influence product development. The role involves developing research tools, conducting studies, and collaborating with teams to derive actionable insights. The position offers a hybrid working environment and a variety of employee benefits including vacation days and health support.

Leistungen

Employee shares program

Discounts on fashion products

Paid volunteering days

Hybrid working model

Work from abroad for up to 30 working days

27 days of vacation a year

Relocation assistance

Health and wellbeing options

Mental health support

Training platform access

Qualifikationen

• Significant experience in user research, research operations, or a similar field.
• Adept at independently conducting user research from start to finish.
• Background in developing or expanding research operations tools or systems.
• Excel in collaborative cross-functional team environments.
• Clear and persuasive communicator who makes complex insights understandable.

Aufgaben

• Develop and oversee a verified internal panel of participants for continuous research activities.
• Manage and enhance research tools and platforms for survey activities.
• Create and uphold internal systems templates and guides for self-service research.
• Establish workflows for survey deployment and participant management.
• Plan and execute both generative and evaluative research studies.
• Translate research findings into clear insights that inform strategic decisions.

Kenntnisse

User research

Research operations

Collaboration

Effective communication

Research tools proficiency

Tools

Great Question

Dovetail

Airtable

UserTesting

Jobbeschreibung

Overview

The Role & The Team

We are seeking a Senior Researcher for a hybrid role that combines discovery research with research operations. This is a key strategic position designed to enhance our research practices and boost our influence on product development. You will be part of the ZEOS Design & Research team.

Currently our Designers and Product Managers are keen to validate their ideas and gain user insights but are hindered by limited access to the necessary tools participants and reusable findings. This role is crucial in eliminating these obstacles by developing scalable research systems. Initially you will focus on building our research infrastructure and over time you will shift to leading and supporting discovery projects that shape our products direction.

You will collaborate closely with another researcher who is focused on discovery work ensuring that together you cover both the depth and scale of research needs.

Responsibilities

• Develop and oversee a verified internal panel of participants for continuous research activities.
• Manage and enhance our research tools such as Great Question and various survey platforms.
• Create and uphold internal systems templates and guides to facilitate self-service research for our teams.
• Establish efficient workflows for survey deployment handling incentives and screening participants.
• Plan and execute both generative and evaluative research studies in collaboration with cross-functional teams.
• Translate research findings into clear compelling insights that inform strategic decisions and product development.

Qualifications

• You have significant experience in user research, research operations, or a similar field.
• You are adept at independently conducting user research from start to finish.
• You have a background in developing or expanding research operations tools or systems.
• You excel in collaborative cross-functional team environments.
• You are skilled in using research tools like Great Question, Dovetail, Airtable, or UserTesting.
• You are a clear and persuasive communicator who can make complex insights understandable and actionable.
• If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!

Our Offer

Zalando provides a range of benefits; heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando; 30% off Lounge by Zalando discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week; actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services including counselling and support
• Health and wellbeing options (including Wellhub formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

Inclusive by Design

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.