Senior Technical Account Manager (m/f/d) - SCAYLE Commerce - Onsite in Hamburg

ABOUT YOU; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading e-commerce company in Hamburg is seeking a Senior Technical Account Manager who will manage enterprise customer relationships and guide them in using the SCAYLE platform effectively. The role requires technical expertise in e-commerce and a strong understanding of integrations. Candidates should have over 5 years of experience in a customer-facing technical role. This position follows a hybrid model with onsite work required from Tuesday to Thursday.

Leistungen

Hybrid working

Fresh fruit every day

Sports courses

Exclusive employee discounts

Free drinks

Language courses

Professional training

Qualifikationen

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Experience in a technical customer-facing role.
• Understanding of ecommerce architectures.

Aufgaben

• Manage 5-10 enterprise customer relationships from a technical perspective.
• Translate complex customer requirements into actionable feature requests.
• Lead technical QBRs and integration reviews.

Kenntnisse

Technical account management

E-commerce expertise

Architectural understanding

API integrations

Customer relationship management

Fluency in German

Tools

REST

GraphQL

Monitoring tools

Jobbeschreibung

Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

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Senior Technical Account Manager - SCAYLE Commerce - Onsite in Hamburg

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As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE’s platform roadmap.

This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

What You Will Do

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales
  
  

Who You Are

• 5+ years in enterprise ecommerce, SaaS platforms, or digital consulting.
• Proven experience in a technical customer-facing role (e.g., Technical Account Manager, Solution Architect, or Senior Consultant).
• Deep understanding of ecommerce architectures: Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native, Headless).
• Strong ability to read and understand architecture diagrams, API documentation, and technical specifications.
• Hands-on understanding of integrations via REST, GraphQL, and webhooks.
• Experience with monitoring tools, incident processes, and SLAs.
  
  

Nice to have

• Experience in ecommerce platform migrations or replatforming projects.
• Background in pre-sales engineering or post-sales consulting.
• Familiarity with platforms like SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus.
• Understanding of international ecommerce challenges such as localization, tax, fulfillment, and compliance.
• Fluency in German is a strong plus.
  
  

Additional Information

• Working model:
  
  

Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg on a weekly basis. Therefore we’ve implemented a hybrid working model that allows us to work remotely on Mondays and Fridays and to work onsite from Tuesday to Thursday.

Benefits

• Hybrid working
• Fresh fruit every day
• Sports courses
• Free access to code.talks
• Exclusive employee discounts
• Free drinks
• Language courses
• Laracast account for free
• Company parties
• Mobility subsidy
• State-of-the-art technology
• Central Location
• Flexible Working Hours
• Professional training
• Dog-friendly office
• Remote
• AY Academy
• Feedback Culture
• Job Bikes
  
  

You Are The Core Of About You

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Marketplace Platforms

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