Senior Customer Success Manager (m / f / d)

Data Space Solutions GmbH; Bayern; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology-driven company in Germany is seeking a Customer Success Manager. In this pivotal role, you will ensure customer satisfaction and retention by building strong relationships, guiding onboarding, and providing proactive support. Required qualifications include a Bachelor's degree and over 3 years of experience in customer success or related fields, with proficiency in both English and German. This position offers 100% remote work within Germany, fostering a dynamic and inclusive workplace environment.

Leistungen

100% remote work

Professional development opportunities

Flexible and inclusive workplace

Jobticket sponsorship for public transport

Qualifikationen

• 3+ years of experience in customer success or account management in a SaaS environment.
• Strong understanding of digital platforms and data ecosystems such as Catena-X.
• Very good knowledge of English and German, Chinese is a plus.

Aufgaben

• Guide customers through onboarding and ensure effective utilization of solutions.
• Build and maintain strong customer relationships and act as the primary contact.
• Monitor customer usage and provide proactive support to ensure satisfaction.
• Conduct training sessions to maximize customer value from platforms.
• Gather customer feedback and collaborate with internal teams for product improvements.
• Identify upselling opportunities to drive customer growth.

Kenntnisse

Customer Success

Relationship Management

Data Analytics

CRM Tools

Communication

Problem Solving

Proactivity

Ausbildung

Bachelor's degree in Business, Engineering, IT, or related field

Tools

CRM Software

Customer Success Platforms

Jobbeschreibung

About Us

AtData Space Solutions, we are on a mission to enhance digital capabilities through seamless connectivity, empowering businesses and industries with secure, interoperable, and efficient digital solutions. As a BASF Group company, we bring trust, expertise, and deep industry knowledge in the automotive and chemical sectors. Our cutting‑edge platforms, including CONXIFY and Path.Era, drive sustainable growth, transparency, and resilience across value chains.

Your tasks

We are looking for a dynamic Customer Success Manager to join our team. In this role, you will play a pivotal part in ensuring customer satisfaction, engagement, and retention by fostering strong relationships and providing top‑notch support. You will be the trusted advisor for our clients, helping them unlock the full potential of our digital solutions.

Key Responsibilities

• Customer Onboarding & Adoption: Guide customers through the onboarding process, ensuring a seamless transition and effective utilization of our solutions.
• Relationship Management: Build and maintain strong, long‑lasting customer relationships, acting as the primary point of contact.
• Proactive Support: Monitor customer usage and proactively address any challenges to ensure optimal experience and satisfaction.
• Training & Enablement: Conduct training sessions and develop resources to help customers maximize the value of our platforms.
• Feedback & Continuous Improvement: Gather customer insights and collaborate with internal teams (Product, Sales, and Engineering) to improve product offerings and user experience.
• Retention & Growth: Identify upselling and cross‑selling opportunities to drive business growth while ensuring customer success.
• Data‑Driven Approach: Leverage data analytics to measure customer engagement and success metrics, making informed recommendations for improvements.

Your profile

• Bachelor's degree in Business, Engineering, IT, or a related field.
• 3+ years of experience in customer success, account management, or a related role in SaaS, digital solutions, or technology‑driven environments.
• Strong understanding of digital platforms, regulatory compliance solutions, and data ecosystems such as Catena‑X.
• Excellent communication, presentation, and problem‑solving skills.
• Ability to build relationships with stakeholders at various levels within customer organizations.
• Proficiency in CRM tools and customer success platforms.
• A proactive, data‑driven, and customer‑focused mindset.
• Should be based in Germany.
• Very good knowledge of English and German mandatory. Chinese is an added advantage.

Why us?

• Be part of an innovative, newly founded company that is shaping the future of digital ecosystems.
• Work in a fast‑growing, tech‑driven environment within a globally trusted BASF Group company.
• Opportunity to collaborate with top‑tier clients in the automotive, chemical, and manufacturing industries.
• A supportive, flexible, and inclusive workplace that values professional development.
• 100% remote work within Germany (primary residence in Germany is mandatory).
• 25% of the Deutschlandticket will be sponsored in form of a jobticket.

Interested?

If you are passionate about driving customer success in a digital‑first world, we want to hear from you!

Join us in building digital ties for green growth !

About us

Data Space Solutions GmbH is committed to developing and providing digital applications that enable circular business models, fostering sustainable economic practices. We focus on enhancing data sovereignty and interoperability in line with EU regulations, specifically targeting the value chains in the automotive and chemical industries. By leveraging trusted digital ecosystems like Catena‑X, we aim to drive innovation, sustainability, and efficiency within these critical sectors.