(Senior) Customer Success Manager (fmd)

deskbird Careers; München; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading workplace tech company in Munich is looking for a (Senior) Customer Success Manager to drive customer success and growth with their innovative SaaS. This role entails taking ownership of key accounts, fostering strong relationships, and collaborating with the sales team on expansion opportunities. Ideal candidates will have at least 2 years in a B2B Customer Success role, particularly in the SaaS space. Join a vibrant team focused on professional development and career advancement.

Leistungen

Annual company summit

Home office support

Learning & development budget

Generous annual leave

Qualifikationen

• At least 2 years of experience in a B2B Customer Success role ideally within the SaaS industry.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.

Aufgaben

• Develop and nurture strong relationships with customers and internal teams.
• Ensure customer success by helping them utilize deskbird's solutions.
• Lead and manage customer projects from planning through execution.
• Organize and facilitate customer meetings and training sessions.
• Identify and close growth and upsell opportunities.
• Serve as a key point of communication between departments and customers.
• Customize and optimize customer systems to fit their needs.

Kenntnisse

B2B Customer Success

Relationship Building

SaaS Industry Experience

Jobbeschreibung

We are seeking a proactive (Senior) Customer Success Manager to drive customer success and growth with our cutting‑edge SaaS. This role you’ll take full ownership of key accounts, empower customers to become true product champions and collaborate closely with our Sales team on expansion opportunities.

As part of deskbird, a fast‑growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you’ll join a passionate, high‑performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.

In this role you will

• Develop and nurture strong relationships with customers and internal teams fostering trust and long‑term collaboration.
• Ensure customer success by helping them fully leverage the potential of deskbirds solutions.
• Lead and manage customer projects from planning through execution to ongoing support.
• Organise and facilitate customer meetings, project kickoffs and training sessions.
• Identify and close growth and upsell opportunities within existing accounts.
• Serve as the key point of communication between internal departments and customers contributing to product improvement.
• Customise and optimise customer systems to fit their specific needs.

What you need to be successful

• At least 2 years of experience in a B2B Customer Success role ideally within the SaaS industry.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.

Whats in it for you

• Grow fast: Join Europes leading workplace management software company and accelerate your career development.
• Annual company summit: Meet the whole team at our yearly summit in inspiring locations across Europe (check out the video from our last summit).
• Team Bursts: Unlimited opportunities to collaborate with your team in person.
• Home office support: Financial contribution to set up a comfortable productive home office.
• Learning & development: Annual budget for coaching certifications and conferences.
• Hub visit: Yearly sponsored trip to one of our hubs.
• Generous annual leave: Plenty of time off to recharge.
• Joy budget: Annual budget to spend on activities that spark joy connection and shared energy.

About us

At deskbird we empower companies worldwide to navigate the complexities of hybrid work. Our people‑centric software enables employees to easily coordinate office schedules, book desks and collaborate more effectively. For admins we provide powerful insights and analytics to optimise office operations. As one of the fastest‑growing SaaS startups we are a team of diverse talent from 22 nationalities with vibrant hubs in Berlin Munich Barcelona Paris Pfäffikon Bucharest Belgrade Sofia and Skopje.

If our mission and this role resonate with you we encourage you to apply even if you dont meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more, your passion and enthusiasm are what truly matter. Take that step – let’s uncover your potential and shape the future together.

We are an equal‑opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race ethnicity religion colour place of birth sex gender identity or expression sexual orientation age marital status military service status or disability status.

Required Experience:

Manager