Senior Customer Delivery Management (m/f/d) for Vantage Towers

Vodafone Group; Düsseldorf; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading telecommunications provider in Düsseldorf is seeking a dedicated professional to act as the interface between Operations and customers. This role requires at least 10 years of experience in the telecommunications sector, focusing on Customer Delivery or Service Delivery. The company offers a diverse working environment with an attractive salary package and maximum flexibility through a hybrid working model, including remote work options.

Leistungen

Attractive salary package

Company car

Hybrid working model

Home office equipment

30 days of holidays

Company pension scheme

Learning opportunities

Qualifikationen

• At least 10 years of professional experience in telecommunications or related industries.
• Experience in strategy and business development in the telecommunications sector.
• Ability to present complex topics in engaging presentations.

Aufgaben

• Act as the interface between Operations and customers.
• Prepare the implementation of new services.
• Ensure that customer- and contract-specific commitments are met.

Kenntnisse

Customer Delivery

Service Delivery

Project management

Complex Data management

Fluent German

Fluent English

Ausbildung

Degree in Business Administration, Engineering, or related field

Jobbeschreibung

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.

Your contribution:

• You act as the interface between Operations and our customers.
• You create and validate business cases.
• You prepare the implementation of new services.
• You track and ensure that customer- and contract-specific commitments and key performance indicators are met (Post-Sales Delivery Management).
• You ensure that revenue targets, relevant market shares, and net margin contributions are achieved.
• You build strong customer relationships to identify and develop new revenue opportunities.

What makes you stand out:

• A successfully completed degree in Business Administration, Engineering, or a related field
• At least 10 years of professional experience in telecommunications or related industries (marketing, finance, strategy, consulting)
• Experience in Customer Delivery or Service Delivery & project management
• Experience with complex Data management
• Ideally, experience in strategy and business development in the telecommunications sector and/or in strategic key account management
• A high sense of quality and responsibility, as well as the ability to present complex topics and relationships in engaging presentations
• Fluent German and English skills, both written and spoken (C1 level according to CEFR)

What we offer:

• A diverse, multicultural setup based on our values – accountability, respect, teamwork and trust – and the unique opportunity to shape the organisation
• An attractive salary package
• A company car that you can also use privately (incl. fuel card)
• Maximum flexibility: is offered by our hybrid working model - choose between the regular working schedule and part-time options (at least 30 hours). You can even work from other EU countries for up to 20 days per year
• Free home office equipment: In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair
• Full-Flex credit: discount on private internet costs and mobile products
• A total of 30 days in holidays with the option of 10 additional days against salary waiver
• Support during parental leave to have the best work-life balance possible
• Extensive learning opportunities and individual support for your professional and personal development
• A subsidized company pension scheme, bike and car leasing, fitness and health offers, access to corporate benefits, international career opportunities, exchange possibilities, insurance for company conditions and many more ...

Interested? Send us your CV with your desired salary. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.