Senior Conduct and Customer Protection Officer (m / f / d) at Allianz SE

Allianz SE; München; Hybrid; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading global financial services provider is seeking a Senior Conduct and Customer Protection Officer in Munich. The role involves connecting compliance strategies to customer protection frameworks, supporting framework roll-outs, and ensuring effective governance practices. Ideal candidates will have a Bachelor's degree and over 5 years of relevant experience. This position offers a flexible and hybrid work model, alongside extensive benefits and career development opportunities.

Leistungen

Flexible and hybrid work model

Great career development and learning opportunities

Company pension and health insurance

Qualifikationen

• At least 5+ years of relevant job experience.
• Experience in Compliance, governance functions, or relevant business functions.
• Willingness to work across time zones and travel abroad.

Aufgaben

• Connect the Group Compliance strategies with the Group Customer Protection framework.
• Support the effective roll-out of the Group Customer Protection framework.
• Provide guidance to relevant entities in Customer Protection areas.

Kenntnisse

Working ability in English

Project management experience

Ausbildung

Bachelor’s degree in Laws (LL.B), Business Administration, Economics, or related field

Jobbeschreibung

Overview

Senior Conduct and Customer Protection Officer (m / f / d) at Allianz SE

Who will you join?

You will be joining Allianz’s Group Compliance Team, a global leader in financial services with a steadfast commitment to integrity, transparency, and regulatory excellence. This team is instrumental in ensuring Allianz maintains a strong compliance posture, adhering to regulatory standards across multiple jurisdictions while fostering a culture of ethical business practices.

Group Customer Protection team within the Group Compliance function is the gatekeeper of the customers’ interests by promoting transparency, simplicity and fairness throughout the customer journey, while ensuring the right Culture, business practices and tone at the top is well spread out across the Group. Its role is to ensure that customers are well informed and that their needs are well taken into account in any circumstances. As an oversight function, the Group Customer Protection team is in charge of developing common practices and ensuring consistency across the Group.

How can you make an impact?

In this role, you report to the Group Head of Customer Protection and will work on a key strategic topic to shape and strengthen the Group Customer Protection framework.

Responsibilities

• Connect the Group Compliance strategies and objectives with the Group Customer Protection framework
• Support the effective roll-out of the Group Customer Protection framework and initiatives across the Group, with entities in multiple locations
• Contribute to the Retail Risk Framework / Value for Money analysis in coordination with various group functions such as Risk, Actuarial and Finance and the first lines
• Contribute to the development and implementation of policies, guidance, advisories, documentation and trainings
• Contribute to the coordination and preparation of the Group Customer Protection governance and related communication
• Contribute and provide / conduct workshops with entities and Group stakeholders
• Provide inputs to monitor and test entities’ Customer Protection framework and priorities, dashboards and follow-up their main action plans
• Be attentive to the regulatory developments on Conduct in the EU and outside Europe and participate to the impact assessment
• Work closely with the other Compliance teams at Group and local levels and interact with many other Group and local functions such as Underwriting / Product, Risk Management, Public Affairs, Customer Officers and Communities, Legal, Distribution and local business teams, etc.
• Provide advice and guidance to relevant entities in the areas of Customer Protection
• Represent Group Compliance in internal / external focus groups and other matters related to Customer Protection, Retail Risk and other related matters
• Participate to the Group retail product review
• Interact with regulators as necessary to clarify requirements and ensure compliance with obligations from a Group perspective
• Provide relevant input for Board of Management reporting, annual company reports and other regulatory reporting

Minimum Qualifications

• Working ability in English is required, other languages are an advantage
• Education: Bachelor’s degree in Laws (LL.B), Business Administration, Economics, Compliance, Risk management, Actuarial or a related field
• At least 5+ years of relevant job experience
• Experience working in Compliance, other control and governance functions or relevant business functions
• Work experience must include conduct and customer protection topics, experience related to the Insurance Distribution Directive and Consumer Duty
• Willingness to work across time zones and travel abroad
• Project management experience is required, including related to the preparation of clear project presentations

Preferred Qualifications

• Proven track record in leading and managing complex compliance programs on a global scale
• Experience in implementing compliance frameworks, risk management strategies, and regulatory initiatives across multiple departments
• Previous experience in business related functions (i.e. Sales, Operations, Claims, Underwriting, Investment Management, Asset Management, Consulting, Product Development, Finance, Market Management, Digital / Tech etc.) is a plus
• Experience applying ChatGPT, Generative AI, and Ethical AI solutions

Do we have what you need?

• Flexible and hybrid work model
• Multinational and inclusive community
• Great career development and learning opportunities
• Company pension and health insurance
• Employee stock purchase program with a discount
• Health and well-being offerings
• Supportive family care benefits
• Opportunity to contribute to our sustainability programs
• Great place to work certified

And there is much more: Allianz SE Benefits

To learn about our recruitment process: Allianz SE Recruitment Process

In case of questions reach out to Ms. Isabelle Ebel: [phone]

Equal Opportunity

We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Apply by 12th of October 2025

Stay connected

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Disability accommodations

We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [e-mail]

Welcome to Allianz SE!

We at Allianz SE are recognized as a trusted partner for protecting and growing your most valuable assets, offering a comprehensive portfolio of products, including property and casualty insurance, life and health insurance, and asset management services, tailored to meet the various needs of individual and corporate clients worldwide.

Allianz Group is committed to unity, equal opportunities and an inclusive workplace where people and performance matter.