Senior Client Success & Relationships Manager (f/m/d)

E.ON Digital Technology; Essen; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading energy solutions provider in Essen is seeking a Senior Client Success & Relationships Manager to lead account management and foster client partnerships. You will develop a best-in-class Account Management Framework and support business growth initiatives. The ideal candidate has extensive experience in client relationship management, outstanding communication skills, and a strategic mindset. Furthermore, you will lead a talented consulting team and share a vision for client success, ensuring the highest standards of service delivery. Competitive hybrid work options are available.

Leistungen

30 days of paid vacation

Company-sponsored health membership

Car and bike leasing offers

Company pension scheme

Qualifikationen

• Several years of experience leading client relationship and account management.
• Excellent communication to engage with stakeholders and decision makers.
• Strong consulting background with strategic thinking and problem-solving.
• Ability to ensure effective influence and change management.
• Strong commercial mindset and adaptability in dynamic environments.
• Fluent in English and German with international collaboration experience.
• Proven leadership skills with a passion for coaching teams.

Aufgaben

• Build and implement an Account Management Framework.
• Shape and sustain the Business Development Methodology.
• Strengthen client insight processes and competitive intelligence.
• Amplify client success stories to reinforce reputation.
• Lead a highly skilled consulting team.

Kenntnisse

Client Relationship Management

Excellent communication skills

Consulting skills & strategic thinking

Influence & change management

Commercial & business acumen

International collaboration

People leadership

Jobbeschreibung

Overview

Senior Client Success & Relationships Manager (f/m/d) at E.ON Digital Technology. The team focuses on technology in-house consulting, Expert Services, and accelerating E.ON's Digital Transformation strategy. You will lead a team of specialists, build deep client partnerships, and shape standards to ensure consistency and excellence across accounts.

Responsibilities

• Account & Relationship Management - Build and implement a best-in-class Account Management Framework across all client segments, fostering deep partnerships and driving exceptional client satisfaction.
• Business Development & Growth - Shape and sustain our Business Development Methodology, ensuring disciplined pipeline management to maximize value and accelerate growth.
• Client & Market Insights - Increase strategic relevance by strengthening client insight processes and competitive intelligence, enabling a differentiated and compelling service portfolio.
• Client Communication & Positioning - Amplify client success stories and showcase impact to reinforce reputation as the partner of choice.
• Leading a Team - Staffing, building and leading a highly skilled consulting team specialized in business development

Your Profile

• Client Relationship Management: Several years of experience leading client relationship and account management activities within a professional services company.
• Communication Skills: Excellent communication skills to shape reputation and to communicate value to various stakeholders and decision makers on different (executive) levels
• Consulting Skills & Strategic Thinking: Profound consulting background with outstanding skills in strategic thinking and problem-solving as well as a strong sense of customer orientation to deep organization and planning skills
• Influence & Change Management: Ability to develop sound approaches, ensure buy-in and make people follow your direction to guarantee an effective influence and change management
• Commercial & Business Acumen: Strong commercial mindset in line with the ability to deal with ambiguity in a highly dynamic working environment
• International Collaboration: Experience in working in internationally distributed teams and with external partners, being fluent in English and German
• People Leadership: Proven people leadership skills and passion for coaching specialists and helping teams grow in clarity, confidence and client impact

Our Benefits

• Advance your development: We grow and we want you to grow with us. Learning on the job, exchanging with others, or taking part in an individual training – our learning culture enables you to bring your personal and professional development to the next level.
• Recharge your battery: 30 days of paid vacation per year plus Christmas and New Year's Eve off. You can exchange parts of your salary for more paid vacation or take a sabbatical.
• Enjoy hybrid work: Office collaboration with focused work from home. Workation up to 20 days per year within Europe.
• Stay active & healthy: Company-sponsored health membership.
• Elevate your mobility: Car and bike leasing offers and a subsidised Deutschland-Ticket.
• Think ahead: Company pension scheme and insurance package for your future.
• Further benefits discussed during the hiring process.

What you need to know

• Job Req ID: 241583
• Contract type: Permanent
• Working time: Full time
• Company: E.ON Digital Technology GmbH
• Location: Essen, Hannover, München
• Function area: Consulting; Commercial; Corporate Development / Strategy; IT/Digital