Senior B2B Travel Agent (German)

careerxtra; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading travel management company in Berlin seeks a Senior B2B Travel Agent. The role focuses on delivering high-quality travel assistance and requires fluency in German and English. Candidates should have experience with GDS systems and a background in customer service. The position offers a dynamic work environment with excellent remuneration packages and various benefits including medical plans and mental health support. It operates on a hybrid model requiring one day in the office per week.

Leistungen

Excellent remuneration package

Dynamic team atmosphere

Medical, dental, and vision benefits

Paid parental leave

Subsidized commuter benefits

Mental health support

Qualifikationen

• Fluent in German and English, both spoken and written.
• At least 1 year of experience with GDS systems.
• Experience in customer service, ideally in travel and hotel sectors.

Aufgaben

• Provide high-quality travel assistance via multiple communication channels.
• Process bookings for hotels, flights, and car rentals accurately.
• Educate customers on self-service tools.

Kenntnisse

Fluent in German

Customer service experience

Experience with GDS systems

Strong communication skills

Team collaboration

Technical proficiency in tools

Tools

Sabre

Amadeus

Galileo

Zendesk

Salesforce

Jobbeschreibung

We are working with a leading travel management, corporate card and expense management company that is looking to recruit German speaking Senior B2B Travel Agent to join their team in Germany.

Position: Senior Travel Agent

Location: Berlin, Germany (Hybrid: 1 day per week in office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES

• Deliver high-quality travel assistance through chat, phone, and email communication channels.
• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
• Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
• Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
• Engage in regular team meetings focused on products, travel partners, and industry trends.
• Keep up-to-date with travel industry standards and best practices.
• Maintain reliable attendance, complete required training, and consistently meet performance expectations.

REQUIREMENTS

• Fluent in German, both oral and written. Fluent in English.
• Previous working experience in a customer service roles, ideally covering travel and hotel segments
• Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
• Metrics driven as an indicator and motivator of success
• A skilled communicator who enjoys creating personalized verbal and written communication
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
• Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
• Working schedule: Monday to Friday, 7 AM - 7 PM.
  

BENEFITS

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums
  
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• And many others!