Remote German speaking Customer Service Representative in Greece!

Cross Border Talents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global service provider is seeking a Remote German-speaking Customer Service Representative to support users from Greece. In this role, you will provide empathetic and effective support while analyzing data to enhance user experience. The ideal candidate possesses excellent German and English communication skills with a proactive attitude. This position offers a gross monthly salary of 1300 EUR, performance bonuses, and opportunities for continuous training and career development.

Leistungen

Performance bonus up to 200 EUR per month

Continuous training and career development

Relocation assistance for candidates outside of Greece

Qualifikationen

• Exceptional interpersonal skills with the ability to communicate empathetically in German (C1-C2) and English (B2).
• A proactive attitude focused on the community's best interests.
• Ability to analyze data and identify trends to enhance workflows.

Aufgaben

• Provide empathetic, accurate, and timely support to users.
• Investigate and resolve user issues, including account support requests.
• Analyze data to enhance user experience and improve workflows.

Kenntnisse

Empathetic communication

Problem-solving

Data analysis

Attention to detail

Jobbeschreibung

Remote German speaking Customer Service Representative in Greece!

Job Openings Remote German speaking Customer Service Representative in Greece!

About the job Remote German speaking Customer Service Representative in Greece!

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2).
• A proactive attitude with a bias toward doing whats right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.