Remote Customer Service Representative

Remote Career; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A remote-based customer service company in Germany is looking for passionate Customer Service Representatives. In this role, you will manage incoming calls, build trust with clients, and ensure customer satisfaction. The ideal candidate will have proven experience in customer support and excellent communication skills. This position offers full-time hours, paid training, and the opportunity to work from home.

Leistungen

Paid training

Qualifikationen

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.

Aufgaben

• Manage incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.

Kenntnisse

Customer support experience

Phone contact handling skills

Active listening

Customer orientation

Excellent communication skills

Ability to multi-task

Jobbeschreibung

About the job Remote Customer Service Representative

Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service..

Full-Time hours
Customer Service
Data Entry
Position Available now
Paid Training

Responsibilities

• Manage incoming calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively