Operations Support Agent (ID)

FedEx; Hamburg; Vor Ort; EUR 20.000 - 40.000; Teilzeit

Zusammenfassung

An international logistics company is seeking a part-time Operations Support Agent in Hamburg, Germany. The role involves ensuring timely delivery of packages, answering customer inquiries, and maintaining communication within the team. Candidates should have good communication skills, the ability to manage time effectively, and be proficient in German and English. The company offers an attractive compensation package, training opportunities, and career growth potential.

Leistungen

Attractive compensation package

Training and on-the-job learning opportunities

Extensive learning resources

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Qualifikationen

• Knowledge of logistics and forwarding; completed vocational training in logistics is preferred.
• Good German and English language skills are required.
• Knowledge of customs regulations (import/export) is a plus.
• Knowledge of dangerous goods regulations is an advantage.

Aufgaben

• Ensure timely delivery of customer packages.
• Handle incoming customer calls for shipment inquiries and collection requests.
• Investigate failed shipments and reallocate deliveries as needed.
• Input data into the tracking system.
• Communicate effectively with team members and management.
• Adhere to FedEx processes and regulatory requirements.

Kenntnisse

Good communication and social skills

Ability to work in a fast-paced environment

Time management

Ausbildung

Completed vocational training in logistics or commercial fields

Tools

MS Office

Jobbeschreibung

DEJ FedEx Express Deutschland GmbH

Address: Amandus-Stubbe Str. 12

Scheduled Weekly Hours: 30

Worker Type: Regular

Posting Start Date

Posting Close Date: 27-Feb-2026

Job Family: FXE-EU: Operations Support Agent (ID)

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents.

Who we are

FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day‑to‑day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and let's write our next chapter together.

What you will be doing

• Ensuring that customers urgent packages get to the right place on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team your manager and other operations stations
• Adhering to FedEx processes procedures and controls and regulatory requirements

What do you bring with you

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Operations Support Agent - Nachmittagsschicht

Die Tätigkeit als Operations Support Agent umfasst folgende Tätigkeiten

• Erstellen von Ausgangsvermerken
• Datenerfassung und / oder Komplettierung
• Ausgangs-Zollsendungen auf Konformität überprüfen
• Imagen/ Pacsen von Sendungspapieren
• Blockadebearbeitung
• Bearbeitung von Kundenanfragen (intern wie extern)
• Abfragen von Routinginformationen für den Paperworkprozess

Ihr Qualifikationsprofil

• Kenntnisse von Spedition / KEP / Logistik abgeschlossene speditionelle/ kaufmännische Ausbildung wünschenswert
• Gute Deutsch- und Englischkenntnisse
• Zollkenntnisse (Im- & Export)
• Gefahrgutkenntnisse wünschenswert
• Gute MS-Office Kenntnisse
• Kontaktfreudig am Telefon und E-Mail
• Teamfähigkeit Engagement Flexibilität
• Hohe Einsatzbereitschaft

German (Erforderlich)

FedEx was built on a philosophy that puts people first one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Employment Type : Part-Time

Experience: years

Vacancy: 1