Workplace Experience Manager (f/m/d)

IONOS; Karlsruhe; Vor Ort; EUR 100.000 - 125.000; Vollzeit

Zusammenfassung

A leading cloud service provider is seeking a dynamic Workplace Experience Manager to enhance employee experience at their Karlsruhe location. You will be responsible for creating a collaborative and engaging work environment through strategic workforce management and optimal office planning. Suitable candidates should have 3-5 years of relevant experience, strong project management skills, and fluency in both German and English. The role offers a modern office in a company focused on employee well-being.

Leistungen

Subsidised canteen and free beverages

Modern office spaces

Employee discounts

Events and workshops

Training and development opportunities

Health offers like sports courses

Qualifikationen

• 3-5 years of experience in office/workplace management, facility management, or hospitality services.
• Proven experience in project management, particularly small to medium-sized projects.
• Experience with service provider management and negotiating contracts.
• Fluent in German and proficient in English.

Aufgaben

• Ensure a productive and engaging work environment.
• Develop and implement workplace experience strategies.
• Collect and analyze employee feedback for optimization.
• Manage daily operations including office and facility management.
• Coordinate external service providers and manage office supplies.
• Ensure compliance with health and safety regulations.
• Design physical workspaces to enhance collaboration.

Kenntnisse

Hospitality mindset

Communication and empathy skills

Hands-on mentality

Organizational skills

Ausbildung

Completed degree in facility or hospitality management or comparable training

Jobbeschreibung

IONOS Karlsruhe, Baden-Württemberg, Germany

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We are looking for a dynamic and service-oriented individual to take on the central role of Workplace Experience Manager (f/m/d) in shaping our working environment. With us, you will not only design spaces, but also actively shape the culture and well‑being of our teams – both on site in the office and in the context of hybrid working.

If you combine a passion for excellent service with operational strength and strategic vision, you've come to the right place.

Tasks

• As Workplace Experience Manager, you are the central point of contact for an outstanding employee experience and ensure a productive and engaging environment at our office locations in southern Germany.
• Development and implementation of a holistic workplace experience strategy.
• Regular collection, analysis and evaluation of employee feedback to identify potential for optimisation.
• Active participation in shaping and promoting a positive corporate culture.
• Acting as the central point of contact for all employees for questions relating to the workplace and the office, and ensuring smooth and efficient day‑to‑day operations (office and facility management).
• Managing and coordinating external service providers (e.g. cleaning, catering, maintenance).
• Responsibility for ordering, managing and optimising office equipment and consumables.
• Compliance with all health, safety and compliance regulations.
• Conceptual design and further development of the physical working environment to promote collaboration and well‑being.
• Monitoring and analysis of space utilisation to ensure efficient use of space.
• Planning and coordination of internal office relocations and minor conversions/renovations.

Qualifications

• Education: Completed degree (e.g. facility or hospitality management) or comparable qualified training with relevant professional experience.
• Professional experience: At least 3‑5 years of experience in office/workplace management, facility management or hospitality/guest services.
• Project management: Proven experience in planning and managing small to medium‑sized projects (e.g. office relocations).
• Service provider management: Experience in selecting, managing and negotiating with external suppliers.
• Language skills: Business fluent German and very good written and spoken English.

Personal strengths (soft skills)

• Hospitality mindset: A natural affinity for service and the desire to exceed employee expectations.
• Communication and empathy skills: Excellent interpersonal skills and the ability to create a positive, inclusive environment.
• Hands‑on mentality: High level of initiative, proactivity and willingness to take on operational tasks yourself.
• Organisational skills: Strong organisational skills and the ability to act in a solution‑oriented manner, even under time pressure.

Benefits

• Subsidised canteen and various free beverages at some locations.
• Modern office spaces with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter celebrations, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalisation partner for small and medium‑sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one‑stop shop' for all digitalisation needs: from domains and web hosting to classic website builders and do‑it‑yourself solutions, from e‑commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.