Manager, OMNI Channel Operations(m / f / d)

Pandora; Hamburg; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A leading logistics center in Hamburg is seeking an Omni Channel Operations Manager to support dark store operations across the EMEA region. You will manage teams, enhance customer experience, and ensure compliance with company policies. Ideal candidates will have warehouse operations experience and be comfortable leading remote teams. The company offers attractive benefits and a modern workplace.

Leistungen

Employee discounts on Pandora products

Free breakfast and lunch

Free monthly massage

Company pension scheme

Flexible working time

Company subsidised public transport ticket

Qualifikationen

• Strong background in warehouse operations and customer service.
• Proven ability to cultivate strong relationships with stakeholders.
• Experience leading distributed and remote teams.

Aufgaben

• Support smooth day-to-day operations of dark stores.
• Develop relationships to enhance customer experience.
• Lead to refine omnichannel processes and champion a culture of experimentation.

Kenntnisse

Warehouse operations

Customer service

Stakeholder management

Lean & Six Sigma

ERP, WMS, OMS systems

Fluent English

Jobbeschreibung

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautifully handcrafted jewelry to customers. Our distribution center is a state-of-the-art logistics center aiming at the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewellery: 260 employees with over 40 nationalities creating special moments to countless customers every day - by supplying Pandora stores and connecting directly with customers. Through the online experience, we delight our customers with individual products, such as engravings and thoughtful gift packaging.

For our distribution center in Hamburg-Moorfleet, we are looking for energetic people who will ensure bringing joy to customers throughout the EMEA region. Join us now as

OMNI Channel Operations Manager (m/f/d)

Hamburg | full-time

Let’s DELIVER together:

As the Omni Channel Operations Manager, you will play a pivotal role in supporting the seamless operation of our dark stores across the EMEA region. Your primary objective will be to ensure efficient fulfillment, inventory and customer service processes that meet our customers' and business expectations. This position requires proactiveness in navigating fast-paced environments and managing diverse stakeholder relationships. You will:

• Work closely with dark stores & eCommerce sales teams across the European market to support smooth day‑to‑day operations
• Manage 2-3 Clusters, build a team spirit and co‑operative approach to the overall goals.
• Develop relationships within the Hamburg team and the Dark stores, focusing on customer experience and promise, transportation and POSM
• Oversee and drive to the implementation and optimization of omnichannel tools (e.g., OMS, CRM, POS, ERP).
• Facilitate the maintenance for optimal inventory management to meet customer demand while ensuring product availability.
• Contribute to the conceptualization for a global framework for a future operating model.
• Partner with local teams to monitor the customer journey across all platforms, identifying gaps and implementing continuous improvements to standardise and enhance overall operational performance.
• Analyse key performance indicators that will drive data‑informed decision making.
• Ensure all processes comply with company policies, data security standards, and regulatory requirements.
• Lead initiatives to continuously refine omnichannel processes, using feedback loops, performance data, and cross‑functional input. Champion a culture of experimentation and iteration.
• Support the current team through a coaching and developmental style of management to increase the knowledge and capabilities of the current team
• Be Accountable for all company inventory and financial goals
• Be prepared for travel within the European region to engage with the local teams hands‑on.

What we DREAM of:

• A strong background in warehouse operations and customer service
• Proven ability to cultivate strong relationships with internal and external stakeholders, ensuring alignment, transparency, and smooth collaboration
• Experienced in leading and supporting distributed and remote teams across multiple locations
• Knowledge of Lean & Six Sigma methodologies
• Excellent verbal and written communication skills, with the ability to engage effectively at all organisational levels
• Proficiency with ERP, WMS and OMS systems is highly desirable
• Comfortable working in international, cross‑functional environments with high cultural sensitivity
• Quick‑thinking and proactive mindset, with a keen eye for identifying and implementing process improvements
• Fluent in English (written and spoken)

We CARE about you:

Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER. Our corporate culture is characterised by mutual respect, tolerance, appreciation, and willingness to perform.

As part of our Pandora family, you are an integral part of our success. That’s why we offer you a modern workplace, many opportunities for your personal and professional development, and attractive additional benefits – a package full of gems for you:

• Internationally successful company with a flat hierarchy
• A highly motivated team with a can‑do attitude
• Employee discounts on Pandora products
• Free breakfast and lunch and free drinks
• Free monthly massage
• Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals
• Company subsidised public transport ticket
• Company pension scheme with an attractive employer contribution and insurance package
• Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance

We love to celebrate special moments together that matter to us, such as your birthday, when you get a day of special leave, or with company events in the summer and at Christmas.

We DARE you to apply:

Do you want to make the world more beautiful? Then simply apply via our career portal. More information? Find out everything about Pandora as an employer here.

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com