Life Science Consultant, Orchestration and Exception Manager

F. Hoffmann - La Roche AG; Berlin; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Join a dynamic team as a Life Science Consultant, Orchestration and Exception Manager, where you'll play a pivotal role in facilitating and optimizing order, supply, and distribution processes in Cell & Gene Therapy. Your responsibilities will include managing operational excellence and ensuring compliance through effective stakeholder communication and training. Candidates with a Bachelor's or Master's degree in Biotechnology and a passion for innovation are encouraged to apply.

Leistungen

Flat hierarchies and early responsibility

Flexible working hours and home office

Individual professional development and training

Excellent remuneration package with a substantial bonus

Qualifikationen

• Bachelor’s or Master’s degree in Biotechnology or related field.
• Fluent in English (verbal and written).
• Prior business experience (3+ years) in biotechnology or pharmaceutical industries.

Aufgaben

• Monitor and facilitate end-to-end value chain operations.
• Provide business support on system/interface-related issues.
• Train and support people on applicable system procedures.

Kenntnisse

Communication

Analytical skills

Problem-solving

Ausbildung

Bachelor’s or Master’s degree in Biotechnology

Tools

SAP ERP

Jobbeschreibung

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Life Science Consultant, Orchestration and Exception Manager [Berlin, 10115], Baden-Württemberg, Bavaria, Hamburg, Hesse, North Rhine-Westphalia, Berlin - Germany | Posted - 10 / 04 / 23 Overview

We are looking for enthusiasts

KVALITO Consulting Groupis a strategic partner and global Life Science network for regulated industries withafocus on quality. Headquartered in Basel, Switzerland, we have subsidiaries in Germany, the Czech Republic, Ireland, and Malaysia. With our enthusiasm for progressive technologies and our in-depth knowledge of industrybest practicesand regulations, we drive effective and efficient project delivery to keep our industry-leading clients ahead of the competition. Our leadership and consultants combine decades of experience in enterprise environments. To cover all essential technical areas in the field of digital and mobile, KVALITO works with reliable Technology Partners worldwide. For more information, please visit us atwww.KVALITO.ch.

Life Science Consultant, Orchestration and Exception Manager

Location : EU (Remote) As the O&EM Operations Manager, you will enable the order, supply, and distribution processes by ensuring the timely execution of business transactions, reliable system functionalities, and compliant processing standards across the end-to-end value chain for the Cell & Gene Therapy. The prime responsibility is to monitor the process, perform business transactions and provide issue resolution as well as support for system and / or interface-related topics for the Cell & Gene Therapy Orchestration Platform along with SAP ERP. Moreover, you work closely with the broader PTC organization to document applicable operating standards, share best practice knowledge, and provide training to employees on relevant procedures Responsibilities

Gather information for and perform specific business transactions (e.g. sales order, purchase order) to ensure smooth order execution

Monitor and facilitate end-to-end value chain operations to identify potential transactional value chain issues

Ensure reliable virtual journey operations and efficient issue resolution

Provide business support on system / interface-related issues in daily operations along with performing daily operations

Train and support people on applicable system procedures and share best practices

Maintain effective communication and collaboration across the various functions

Analyze performance and drive holistic solutions by understanding processes and tools

Act as first-level business support function to coordinate system, interface or transmission-related issues in day-to-day order, distribution, and logistics operations and provide training to the users as a Super User (TCP, TMP & ERP)

Address issues to the respective second-level IT support functions and follow up on corrective or preventive actions

Coordinate with the master data team the maintenance of essential master data for the Cell and Gene Therapy Platform as well as SAP ERP systems

Triage virtual journey exceptions and coordinate exception playbook execution

Operational excellence

Be responsible for smooth, compliant, and timely transactional execution of the virtual treatment journey (data, transactions, documents) for Flow of Funds, Flow of Goods, and Flow of Documents, of complex individualized and personalized CGTs.

Install continuous improvement ways of working in the team to achieve operational excellence in terms of quality, cost, systems setup & compliance.

Strive for constant process and performance improvements by actively participating in cross-functional initiatives

Stakeholder Management

Maintain a proactive and close communication with various stakeholders (other PT functions, affiliates) aligning daily business to guarantee a high customer service level.

Minimum Qualification and Experience Education

Bachelor’s or Master degree in Biotechnology or a related field

Language

Fluent in English(verbal and written)

Work experience

Prior business experience (3+ years) in the biotechnology, pharmaceutical, and / or consumer goods industries]

Hard Skills

Must have

In-depth knowledge of SAP systems ERP, and EDI interfaces, and willing & curious to learn & deeply grasp new platforms (CGT Platform)

Comprehensive understanding of Supply Chain processes incl. customer Service & Vendor Management.

Hands-on, solution oriented way of working with the ability to perform in an uncertain, ever changing business environment, with new innovative IT solutions, in a new organization, running a new business model for operations.

Proven track record of translating complex problems into innovative solutions and transforming organizational mindset and capability to capture value through optimizing the patient experience.

Nice to have

Project management experience in a cross-functional project, experience in CGT operations (commercial & clinical), as well as an understanding of ERP Implementation methodology preferred, but not required.

Soft Skills

Collaborative mindset to manage interactions with a cross-functional teams.

Ability to drive decisions in a quick and nimble way within high technology environments.

Strong analytical, and problem-solving skills and paying attention to details with critical thinking, open communication and a sense of urgency

Customer enablement and service-oriented mindset, with the ability quickly understand and solve problems.

Ability to facilitate a holistic perspective and understand business needs.

Motivated to continuously expand her / his knowledge of the life scienceindustry.

Ability to work globally to coordinate the work of associates at all levels.

Considerable organization awareness (e.g., the interrelationship of departments, business priorities) including experience in working cross-functionally and in global teams across cultures.

We offer great benefits

Flat hierarchies and responsibility from the beginning

People-oriented culture

Diversity and inclusion-focused environment

Global client projects in a multinational environment

Flexible working hours and home office

Involvement in global conferences

Individual professional development, training, and coaching

Unlimited full employment contract

Excellentremunerationpackageconsisting of a competitive salaryplus a substantial bonus

Contact If you have the necessary background and experience and would like to join a small team responsible for a truly global operation, then please send your application torecruiting(at)kvalito.ch including your :

CV, cover letter, and supporting documents(i.e.,diplomas, certificates, references)

Availability - earliest start date

Salary expectations

Location preference

We are looking forward to your application.

Your KVALITO Team.