Laboratory Customer Support Supervisor (mfd) (mfd)

Idexx; Ludwigsburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology company in Ludwigsburg is seeking a Customer Support Supervisor to lead and mentor a team of 15. In this role, you will oversee day-to-day operations, develop team members through training and performance management, and ensure compliance with German labor laws. Ideal candidates should have experience in customer service management, excellent communication skills in German and English, and strong leadership and analytical skills. Join a positive work culture that values diversity and encourages growth.

Leistungen

Competitive compensation

Incentives and benefits

Dog-friendly office

Qualifikationen

• 2 years experience in a customer‑centric environment including management and leadership experience.
• Strong communication skills in both German and English.
• Ability to collaborate with all levels of the organization.

Aufgaben

• Lead and support a team of 15 employees.
• Coordinate day-to-day operations and ensure project goals are met.
• Monitor and optimize relevant Key Performance Indicators (KPIs).

Kenntnisse

Leadership

Performance coaching

Problem-solving

Analytical thinking

Communication skills

Organizational skills

Adaptability

Jobbeschreibung

Customer Support Supervisor (m / f / d)

IDEXX is recruiting for a Customer Support Supervisor. IDEXXs Customer Support Consultants are the direct line between IDEXX and our customers. Crucial employees who help us achieve our goals. In this role you will lead a team of consultants responsible for driving customer loyalty and ensuring that our customers are satisfied and are achieving measurable value from our products and services.

As Supervisor you will:

• Lead and support a team of 15 employees and continually seek opportunities to improve operations including people, processes and technology.
• Coordinate day‑to‑day operations and ensure project goals are met.
• Develop and mentor your team through onboarding, open communication, training development opportunities and performance management processes.
• Monitor, analyze and optimize relevant Key Performance Indicators (KPIs).
• Build and maintain employee morale and motivation; ensuring the team is appropriately staffed with required competencies.
• Maintain close cooperation with other departments especially commercial leaders. Collaborate with Support Leaders from other countries and participate in driving the vision of an EMEA‑wide process alignment.
• Ensure compliance with German labor laws and guide decisions and processes.

What You Need to Succeed

• 2 years experience in a customer‑centric environment including management and leadership experience.
• Demonstrated skills in leadership, performance coaching, problem‑solving, strategic thinking, planning and delegating.
• Proven capability to collaborate with all levels of the organization.
• Analytical and strategic thinking skills.
• Excellent verbal and written communication skills; strong interpersonal and communication skills.
• High resilience, flexibility and situational adaptability.
• Strong organizational skills, especially in a multi‑tasking environment.
• Fluent in German and English (written and verbal); proficiency in one of the team languages is preferred.

Why IDEXX

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation, incentives and benefits while enjoying purposeful work that drives improvement. Did we mention that we are a dog‑friendly office?

Key Skills

• Children Activity, Accounts Assistant Credit Control, Android, Apparel Merchandising, Franchise, Construction Equipment

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign‑born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.