Junior Microsoft Support Engineer DACH Region

M365Connect; Berlin; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A technology support company is seeking a Junior Microsoft Support Engineer for remote work in the DACH region. The role involves providing first-level support for Microsoft solutions, troubleshooting issues, and collaborating with senior engineers. Ideal candidates will have a basic understanding of Microsoft technologies and strong customer service skills. This position offers structured mentorship and certification sponsorship to advance your career.

Leistungen

Structured mentorship and career development

Certification sponsorship

Remote work flexibility

Qualifikationen

• Fundamental understanding of Microsoft Windows, Office 365, and Azure services.
• Basic troubleshooting skills and eagerness to learn.
• Excellent customer service and interpersonal communication.

Aufgaben

• Respond to technical support requests via ticketing systems.
• Troubleshoot hardware, software, and network issues.
• Escalate complex problems to appropriate teams.
• Maintain documentation of support cases.
• Participate in training and certification preparation.
• Communicate effectively with IT teams and end-users.

Kenntnisse

Understanding of Microsoft Windows

Basic troubleshooting skills

Excellent customer service

Interpersonal communication

Jobbeschreibung

Overview

Junior Microsoft Support Engineer DACH Region

Location: Remote

M365Connect acts as a bridge for junior support professionals eager to grow with foundational Microsoft technology roles in dynamic business environments.

Job Description

Provide first-level support and troubleshooting for Microsoft desktop and cloud solutions. Collaborate with senior engineers in incident resolution, documenting issues and contributing to knowledge base improvement.

Engage in learning programs to build technical skills and prepare for career advancement in Microsoft technologies.

Responsibilities

• Respond to technical support requests via ticketing systems and live communication channels.
• Troubleshoot hardware, software, and network issues related to Microsoft platforms.
• Escalate complex problems to appropriate teams and follow up on resolutions.
• Maintain documentation of support cases and standard operating procedures.
• Participate in training sessions and certification preparation.
• Communicate effectively with internal IT teams and end-users.

Qualifications

• Fundamental understanding of Microsoft Windows, Office 365, and Azure services.
• Basic troubleshooting skills and eagerness to learn.
• Excellent customer service and interpersonal communication.
• Willingness to pursue Microsoft certifications such as AZ-900 or MS-900.

Benefits

• Structured mentorship and career development programs.
• Certification sponsorship and training opportunities.
• Remote work flexibility and supportive team culture.

Next Steps

Start your journey in Microsoft support with M365Connect. Apply now and accelerate your technology career.