Junior IT Support Specialist (f/m/d)

Rocket Factory Augsburg; Augsburg; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading New Space start-up in Augsburg is seeking a motivated Junior IT Support Specialist to assist with user support, onboarding, and IT administration. You will play a crucial role in maintaining IT services, troubleshooting common issues, and contributing to documentation and process improvements. The ideal candidate has a vocational training or Bachelor's degree in IT, along with 1-2 years of experience in IT support. Competitive benefits include flexible hours and 30 days of paid time off.

Leistungen

Flexible working hours

1 day home office per week

30 days annual leave

Health and fitness benefits

Free parking

Qualifikationen

• 1-2 years of experience in IT support or helpdesk role.
• Strong communication and customer service skills.
• Willingness to learn and grow in an IT support environment.

Aufgaben

• Support user onboarding and offboarding processes.
• Respond to and resolve IT support tickets.
• Escalate complex issues to senior team members.
• Assist in documenting and improving IT processes.

Kenntnisse

Communication skills

Customer service skills

Basic knowledge of Windows operating systems

Familiarity with Microsoft 365

Ability to work independently

Ausbildung

Vocational training or Bachelor’s degree in IT

Jobbeschreibung

At Rocket Factory Augsburg (RFA) we have one goal: create low-cost, flexible and reliable access to space. We specialize in the creation of small launcher solutions designed for deploying satellites into Low Earth Orbit (LEO) and beyond. Together with you, we want to revolutionize space services and help enhance life on Earth. Sounds interesting? Then join our journey and be part of the team leading the New Space movement in Europe!

Junior IT Support Specialist (f/m/d)

We are seeking a motivated Junior IT Support Specialist to support the day-to-day operation of our IT services. In this role, you will assist with user support, onboarding and offboarding, Microsoft 365 and Active Directory administration, and hardware and software support while developing your technical skills in a professional IT environment. You will report directly to the Service Desk Lead.

Your Tasks

• Support user onboarding and offboarding processes, including account setup, access permissions, and device preparation.
• Respond to and resolve IT support tickets, providing first- and second-level support for end-users in line with established SLAs.
• Escalate complex issues appropriately to senior team members or the Service Desk Lead.
• Assist in documenting and improving IT support processes and workflows.
• Troubleshoot common hardware, software, and connectivity issues.
• Assist with Active Directory user and group management.
• Support Microsoft 365 administration, including user account creation, license assignment, and basic security settings.
• Help investigate and resolve issues related to user access, authentication, and applications.
• Support IT hardware inventory management, including tracking, procurement support, and device allocation.
• Assist with hardware setup, diagnostics, and basic maintenance of laptops, desktops, and peripherals.
• Assist with software installations, updates, and deployments.
• Support users with standard business applications and tools.
• Work with senior IT staff to ensure smooth integration of software solutions.

Your Qualifications

• Completed vocational training, bachelor’s degree, or equivalent experience in IT, Computer Science, or a related field.
• 1–2 years of experience in an IT support or helpdesk role (internships and student jobs count).
• Basic knowledge of Windows operating systems and IT support processes.
• Familiarity with Microsoft 365 and Active Directory concepts.
• Strong communication and customer-service skills.
• Structured and reliable way of working.
• Willingness to learn and grow in an IT support environment.
• Ability to work independently while collaborating with a team.

We offer

• Atmosphere: Experience life in an international & dynamic New Space start-up
• Flexibility: Fit your working schedule to your needs with flexible working hours
• Home Office: Full-time employees benefit from 1 day per week home office
• Health: Sweat, stretch or squat it out with WellPass, a training app which connects you to thousands of gyms and studios
• Paid Time Off: 30 days annual leave and special leave days
• RFA Family: Join our regular company and team events and become part of the RFA family
• Parking: Free parking for your car and your bike

How to apply

This is the perfect opportunity to take on an exciting new challenge and be part of the leading private company in the new European space race. You'll get to work with over 300 employees from more than 44 countries and have the opportunity to accelerate your professional and personal development.

Ready to make history with us?

Apply now! We're looking forward to receiving your application in German or English.

Rocket Factory Augsburg AG
Human Resources

Questions regarding this posting? We are available under [e-mail].