Junior IT Support Specialist (f/m/d)

OHB System AG; Augsburg; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading New Space start-up in Augsburg is looking for a motivated Junior IT Support Specialist. This role involves assisting with user support, onboarding and offboarding processes, and administration of Microsoft 365 and Active Directory. The ideal candidate should have 1-2 years of IT support experience, strong communication skills, and the willingness to learn. Enjoy flexible hours, home office options, and a dynamic work environment. Join our team and contribute to the exciting new era of space exploration.

Leistungen

Flexible working hours

Home office options

Health app access

30 days annual leave

Company events

Free parking

Qualifikationen

• 1-2 years of experience in IT support or helpdesk role.
• Basic knowledge of Windows operating systems.
• Familiarity with Microsoft 365 and Active Directory.

Aufgaben

• Support user onboarding and offboarding processes.
• Respond to and resolve IT support tickets.
• Assist in documenting and improving IT support processes.

Kenntnisse

Communication skills

Customer service

Basic Windows knowledge

Microsoft 365 familiarity

IT support processes

Ausbildung

Vocational training or Bachelor's degree in IT or related field

Jobbeschreibung

Overview

Rocket Factory Augsburg (RFA) aims to provide low-cost, flexible and reliable access to space. We specialise in small launcher solutions for deploying satellites into Low Earth Orbit (LEO) and beyond. Join our journey and be part of the team leading the New Space movement in Europe!

Rocket Factory Augsburg AG in Augsburg is looking for a

Junior IT Support Specialist (f/m/d)

We are seeking a motivated Junior IT Support Specialist to support the day-to-day operation of our IT services. In this role, you will assist with user support, onboarding and offboarding, Microsoft 365 and Active Directory administration, and hardware and software support while developing your technical skills in a professional IT environment. You will report directly to the Service Desk Lead.

Your Tasks

• Support user onboarding and offboarding processes, including account setup, access permissions, and device preparation.
• Respond to and resolve IT support tickets, providing first- and second-level support for end-users in line with established SLAs.
• Escalate complex issues appropriately to senior team members or the Service Desk Lead.
• Assist in documenting and improving IT support processes and workflows.
• Troubleshoot common hardware, software, and connectivity issues.
• Assist with Active Directory user and group management.
• Support Microsoft 365 administration, including user account creation, license assignment, and basic security settings.
• Help investigate and resolve issues related to user access, authentication, and applications.
• Support IT hardware inventory management, including tracking, procurement support, and device allocation.
• Assist with hardware setup, diagnostics, and basic maintenance of laptops, desktops, and peripherals.
• Assist with software installations, updates, and deployments.
• Support users with standard business applications and tools.
• Work with senior IT staff to ensure smooth integration of software solutions.

Your Qualifications

• Completed vocational training, bachelor’s degree, or equivalent experience in IT, Computer Science, or a related field.
• 1–2 years of experience in an IT support or helpdesk role (internships and student jobs count).
• Basic knowledge of Windows operating systems and IT support processes.
• Familiarity with Microsoft 365 and Active Directory concepts.
• Strong communication and customer-service skills.
• Structured and reliable way of working.
• Willingness to learn and grow in an IT support environment.
• Ability to work independently while collaborating with a team.

We offer

• Atmosphere: Experience life in an international & dynamic New Space start-up
• Flexibility: Fit your working schedule to your needs with flexible working hours
• Home Office: Full-time employees benefit from 1 day per week home office
• Health: WellPass training app connects you to thousands of gyms and studios
• Paid Time Off: 30 days annual leave and special leave days
• RFA Family: Join our regular company and team events and become part of the RFA family
• Parking: Free parking for your car and your bike

This is the perfect opportunity to take on an exciting new challenge and be part of the leading private company in the new European space race. You\'ll get to work with over 300 employees from more than 44 countries and have the opportunity to accelerate your professional and personal development.

Ready to make history with us?

Apply now! We\'re looking forward to receiving your application in German or English.

Rocket Factory Augsburg AG
Human Resources

Questions regarding this posting? We are available under [e-mail].