IT Support Technician I (m/f/d)

JOTEC GmbH 2016; Stein; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading technology firm in Hechingen is seeking an IT Support Technician I. This role involves providing first and second level IT support, troubleshooting various systems, and ensuring high customer service levels. Knowledge of Microsoft products and familiarity with macOS are essential. The ideal candidate will have strong communication skills and be fluent in German. Attractive compensation and benefits are offered.

Leistungen

Attractive compensation

Pension plan

EGYM Wellpass

Qualifikationen

• Experience in IT helpdesk or support team.
• Strong ability to troubleshoot computer systems and software.
• Excellent customer service skills essential.

Aufgaben

• Provide 1st and 2nd level IT support for end users.
• Troubleshoot and maintain computer systems and software.
• Support internal users with IT questions and technical issues.
• Manage helpdesk tickets and communicate updates.

Kenntnisse

Good communication skills

Solid knowledge of Microsoft products

Familiarity with macOS, iOS, iPadOS

Experience supporting end-users

Understanding of VPN and remote access

Experience hosting online meetings

Fluent in German

Good English skills

Jobbeschreibung

It’s a good feeling to know you're doing your best with purpose every day.
At Artivion, we manufacture high-quality products and solutions for the treatment of aortic diseases. Together with surgeons worldwide, we save lives. In doing so, we rely on the strengths of each and every employee. Your strength counts, too: As an important link in the chain, you make a contribution to saving lives together with us. Contribute your strengths and let us grow together.

IT Support Technician I (m/f/d) – Hechingen, Germany

Your Strength

• Good communication and organizational skills
• Solid knowledge of Microsoft products (installation, use, support)
• Familiarity with macOS, iOS, iPadOS (installation, use, support)
• Experience supporting end-users and managing helpdesk tickets
• Understanding of VPN, remote access, and connectivity troubleshooting
• Experience hosting/supporting online meetings (e.g. Cisco Webex)
• Previous experience in an IT helpdesk or support team
• Fluent in German; good English skills (minimum B2 level)

Your Contribution

• Provide 1st and 2nd level IT support for end users
• Troubleshoot and maintain computer systems, software, mobile devices, printers, phones, and A/V systems
• Support internal users with IT questions and technical issues
• Manage helpdesk tickets and communicate updates clearly and efficiently
• Collaborate with the global IT team and external vendors when needed
• Assist in documentation creation and training delivery
• Ensure reliable operation of telepresence and meeting systems
• Participate in IT projects and continuous improvement efforts
• Maintain a high level of customer service and end-user satisfaction

Our Strength

• A collaborative international IT team focused on service and innovation
• Development opportunities within a growing organization
• Exposure to modern IT tools and systems
• Flexible working conditions and structured onboarding
• Attractive compensation and benefits including pension plan and EGYM Wellpass

Contact

Apply now and join the Artivion Team. We are looking forward to receiving your application documents in English directly via our online system.
Brian Russo, T: [phone]
JOTEC GmbH, a wholly owned subsidiary of Artivion, Inc.,
Lotzenäcker 23, 72379 Hechingen
www.artivion.com