IT Support Technician

Fortis Hayes; Hannover; Vor Ort; EUR 30.000 - 45.000; Teilzeit

Zusammenfassung

A leading IT service provider in Hannover is seeking a candidate with over 24 months of IT experience to provide top-notch customer service and technical support. The role involves monitoring service activities and engaging with customer staff. Strong knowledge in hardware, software, and networking is essential, along with fluency in both German and English. The position is long-term and on a part-time basis.

Leistungen

Equipment provided, including PC and phone

Qualifikationen

• Over 24 months of work experience in IT.
• Advanced knowledge in hardware and software applications.
• Familiarity with networking, VPN configurations, and server hardware.

Aufgaben

• Monitor daily service activity and maintain service delivery.
• Present to customer staff effectively.

Kenntnisse

Customer service skills

Problem resolution

Networking knowledge

Printer hardware proficiency

Fluency in German

Fluency in English

Ausbildung

Relevant IT certifications: A+, CompTIA A+, MCITP, MOS

Tools

Microsoft Office & Office 365

Active Directory

Ticketing software

Jobbeschreibung

Overview

Location: Hannover, Germany. Start date: October 1, 2025. Work pattern: 3 days a week. Contract: Long-term on an on-going basis.

Skills and Qualifications Required

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement

• Fluency in German/Deutsche and English (written and verbal).

Equipment Provided

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.