IT Support Specialist - Jira & Confluence Admin

ISCC - International Sustainability and Carbon Certification; Köln; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An environmentally focused company in Köln is seeking an IT Support Specialist – Jira & Confluence Admin. This role involves providing 1st level support, managing users in Jira and Confluence, and ensuring effective IT services across the organization. The ideal candidate will have a degree in computer science, strong IT support experience, and proficiency in both English and German, along with a passion for sustainability.

Leistungen

Flexible working hours

30 vacation days

Free language classes

Generous pension scheme

Health programs and wellness initiatives

Qualifikationen

• At least 2 years professional experience in IT support.
• Proven track record in Atlassian administration tasks.
• Excellent English and very good German language skills.

Aufgaben

• Provide 1st Level Support for Office365 and IT Service Desk.
• Manage user accounts in Jira and Confluence.
• Collaborate with system administrators to ensure continuity of service.

Kenntnisse

Atlassian administration

IT support

communication skills

intercultural competence

Ausbildung

University degree in computer science or related field

Jobbeschreibung

Ready to join our team?

Then we would be happy to hear from you soon! Please apply via the button below with a meaningful cover letter, CV and any relevant certificates.

We are looking forward to your application and hope to welcome you in our team soon!

We are a company with equal opportunities for everyone and encourage applications from all suitably qualified candidates regardless of age, race, gender or any other criteria that is not a professional qualification for an open position.

Your tasks

ISCC – International Sustainability and Carbon Certification is one of the leading certification systems for sustainability, traceability and the reduction of greenhouse gas emissions. Our activities and impact are expanding and our teams are growing exponentially since the last 2 years. This is why the IT & Technology team of experts are looking forward to welcome you as IT Support Specialist - Jira & Confluence Admin at ISCC headquarters in Cologne.

The IT Support Specialist - Jira & Confluence Admin has the objective to increase capacities for service desk, Jira and Confluence administration for all sister companies, provide first level support to internal users, help onboarding and offboarding and collaborate with the colleagues responsible for IT infrastructure.

If you are an IT professional passionate about sustainability and would like to join our highly motivated and diverse teams to make a difference, we are looking forward to your application!

Your main duties will be:

• As a team member and in collaboration with our
  IT Support Specialist - Service Desk & Documentation assume responsibility for:
  • 1st Level Support for Office365
  • IT Service Desk
  • Inventory and Asset Logging
  • Device Configuration
  • MDM (Jamf)
  • Jira and Confluence (Cloud)
    User Management and Maintenance

• Collaborate closely with System Administrators and Knowledge Manager & Data Analyst to ensure continuity and quality of service

Additional duties:

• Within the team, assist and collaborate on keeping support knowledgebase and ISMS up-to-date in an ISO 27001 environment

Your profile

• University degree in computer science, computer engineering or other transferable area.
• At least 2 years professional experience
• Proven track record in IT support roles and Atlassian administration tasks
• Strong understanding of ISO 27001 requirements is highly desirable
• Excellent English language skills (C1 - written and spoken)
• Very good German language skills (min. B2 - written and spoken)
• Very good ability to explain and transfer knowledge
• Very good intercultural competence
• Excellent service-oriented mindset and ability to take initiative
• Excellent communication skills

Why us?

We are an international and diverse team of passionate and experienced experts, joining forces for a sustainable future! We believe that our team is our core asset and we support our people as best we can.

To help you build your future and thrive with us, we offer:

Great Team Environment

• Various team events throughout the year (Celebrating Diversity, Summer Team Event, Christmas Party)
• Close collaboration with our sister companies Meo Carbon Solutions GmbH, GRAS Global Risk Assessment Services, 4C Services and ClimatePal, giving you even more development opportunities

Individual learning and development plan

• Professional onboarding to help you have an ideal start with us
• Frequently feedback sessions to ensure a high quality of communication and mutual reflection
• Many free language classes
• Access to several technical specific as well astraining courses
• The opportunity to work independently and shape processes
• We promote from within!

Work-Life Balance

• Hybrid set-up
• 4 weeks remote workat a place of choice (after probation)
• Flexible working hours and trust based working time
• 30 vacation days and 3 additional vacation days (Christmas eve, new year’s eve, carnival monday)
• Sabbatical options

Financial benefits

• A generous pension scheme (bAV) in line with our sustainability values
• JobTicket/Deutschlandticket
• Annual bonus schemebased on performance

Wellness Programs

• Subsidized Urban Sports Club
• Active Break scheme with weekly Yoga sessions
• Health weekspromoting healthy habits in personal and professional life