IT Support Specialist (d/f/m)

vivenu GmbH; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global leader in event ticketing technology is seeking an IT Support Specialist in Düsseldorf. You will provide frontline support, manage asset lifecycles, and contribute to security compliance among other responsibilities. The ideal candidate has 2+ years of helpdesk experience, strong macOS skills, and is fluent in both German and English. Join a fast-growing team and help shape the future of live entertainment tech.

Qualifikationen

• 2+ years of experience in an IT support or Helpdesk role.
• Deep proficiency in macOS administration and troubleshooting.
• Strong understanding of basic networking fundamentals.

Aufgaben

• Provide Frontline Support for global team requests.
• Administer Internal Systems and troubleshoot core applications.
• Manage Asset Lifecycle for laptops and mobile devices.
• Execute Onboarding & Offboarding duties for team members.
• Support AV & Office Infrastructure for internal events.
• Maintain Operational Documentation and knowledge base.
• Contribute to Security & Compliance documentation.

Kenntnisse

macOS administration

Troubleshooting

Google Workspace

Networking fundamentals (TCP/IP, DNS, VLANs, Wi‑Fi)

Fluent in German and English

Communication skills

Resourceful and adaptable mindset

Tools

MDM tools

Zoom Rooms

Jobbeschreibung

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring, turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.

Responsibilities

• Provide Frontline Support for our global team, monitoring and addressing requests to resolve hardware, software, networking, and enterprise tool issues promptly and efficiently
• Administer Internal Systems, supporting and troubleshooting core applications like Google Workspace, Slack, Notion, and SSO, including account provisioning, access requests, and license tracking
• Manage Asset Lifecycle by coordinating the procurement, setup, and provisioning of laptops and mobile devices (primarily macOS fleet and some Windows) via MDM tools
• Execute Onboarding & Offboarding duties, ensuring seamless account setup and equipment provisioning for new hires, and managing the secure collection and de-provisioning of assets for departing employees
• Support AV & Office Infrastructure, setting up, monitoring, and troubleshooting meeting room technology, Zoom Rooms, and providing technical support for internal events and livestreams
• Maintain Operational Documentation by creating and updating technical runbooks and knowledge base articles for common procedures to enhance end-user self-service and team efficiency
• Contribute to Security & Compliance, assisting with the documentation and execution of IT controls relevant to frameworks like SOC 2/ ISO 27001

Qualifications

• 2+ years of experience in an IT support or Helpdesk role
• Deep proficiency in macOS administration and troubleshooting
• Familiarity with administrating core identity and collaboration tools like Google Workspace
• Strong understanding of basic networking fundamentals (TCP/IP, DNS, VLANs, Wi‑Fi)
• Fluent in German and English
• Outstanding communication skills and a friendly, clear approach when supporting technical and non‑technical stakeholders, including executive leadership
• A resourceful and adaptable mindset, with the ability to manage ambiguity, prioritize competing tasks, and focus on efficient problem‑solving
• A passion for technology and a willingness to continuously learn and grow with a dynamic, global team

Why join vivenu?

Live Entertainment Tech

Play a mission‑critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting‑edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC‑backed foundation with true product‑market fit. This means continuous investment in our people, products, and long‑term vision.

Top‑tier Team

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA

We’re a diverse, merit‑driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest‑growing scale‑ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next‑Gen Leaders & Insights

Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.