IT Support Engineer (German Speaking)

Zoho Corporation Europe; Köln; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology company is seeking an IT Support Engineer in Essen, Germany, to provide exceptional support to customers. The role involves mastering SaaS products, solving complex issues, and serving German-speaking clients via various communication channels. Candidates should have 1-3 years of experience in IT support, fluency in German and English, and a passion for technology. The position offers a competitive salary, supportive team environment, and opportunities for growth within the organization.

Leistungen

Competitive salary package

Supportive and inclusive team

MacBook, mobile and paid SIM

Company provided lunch

Permanent contract after probation

Vibrant international environment

Reimbursement of approved business expenses

Qualifikationen

• 1-3 years of professional experience in a customer-facing or IT support role.
• Fluent proficiency in German and strong command of English, both written and verbal.
• Basic understanding of software and a passion for technology; prior experience with SaaS products is a plus.

Aufgaben

• Become a product expert on Zoho's suite of SaaS products.
• Serve as a key point of contact for German-speaking customers via phone, chat, and email.
• Work closely with internal teams to resolve complex issues.

Kenntnisse

Fluent proficiency in German

Strong command of English

Problem-solving

Adaptability

Jobbeschreibung

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a dynamic and ambitious Customer Support professional looking to kick‑start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self‑starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Responsibilities

• Become a product expert on Zoho's suite of SaaS products, mastering their features and capabilities.
• Serve as a key point of contact for our German‑speaking customers via phone, chat, and email, providing exceptional troubleshooting and technical guidance.
• Work closely with internal teams to quickly resolve complex issues and ensure a seamless customer experience.
• Contribute to a culture of knowledge sharing by creating and improving support documentation.
• Maintain detailed records of customer interactions to help us improve our products and processes.

Requirements

• 1-3 years of professional experience in a customer‑facing or IT support role.
• Fluent proficiency in German and a strong command of English, both written and verbal. This is mandatory for supporting our key market.
• A basic understanding of software and a passion for technology; prior experience with SaaS products is a plus.
• A natural ability to solve problems and analyze complex issues.
• An adaptable mindset and a willingness to learn new product features quickly.
• Comfortable working in a collaborative, in‑office environment.

Bonus Skills

• Previous customer support experience.
• Basic programming knowledge or a knack for technology.

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
• Supportive and inclusive team and colleagues.
• MacBook, mobile and paid SIM.
• Company provided lunch.
• Permanent contract after the successful completion of the probationary period.
• A vibrant international environment.
• Reimbursement of approved business expenses.
• Opportunity to work with a global team and contribute to the growth of a leading technology company.

Please note that this role is based in Essen and will require periodic travel.

It is important for the applicant to hold a national or EU passport, have a valid work authorization. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software.