IT Support Analyst

Hydro; Neuss; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading renewable energy company in Neuss is seeking an experienced IT Technician to support IT infrastructure and applications. The ideal candidate must have at least 5 years of experience in the field, possess IT Technician qualification (IT Engineer preferred), and be fluent in the local language and English. This role offers a flexible work environment and opportunities for professional growth and development within a diverse team. The applicant should have a keen willingness to learn and contribute to global IT projects.

Leistungen

Flexible work environment

Opportunity to grow with the company

Attractive benefit package

Qualifikationen

• IT Technician qualification is required; IT Engineer or equivalent preferred.
• Minimum 5 years work experience in IT Infrastructure.
• Fluency in native language and English is essential.

Aufgaben

• Participate in incident resolution for IT issues.
• Work with global support teams on infrastructure issues.
• Maintain and monitor location-specific IT infrastructure.

Kenntnisse

IT Technician qualification

Fluency in native language and English

Eagerness to learn

Understanding of manufacturing environment

Experience in vendor management processes

Ausbildung

ITIL Certification

Jobbeschreibung

What we offer you

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment / home office
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company, gain new certificates
• Attractive benefit package

What you will be doing

• Taking active part in incident resolution
• Working with global support teams to resolve both IT infrastructure and application related issues
• Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
• Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
• Take active part in location-specific and global IT projects
• Maintaining user accounts within the locally supported applications
• Acting as location representative of GBS IT professionals
• Taking part in IT change management flows
• Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware / software faults
• Maintaining the location(s) specific part of the active directory
• Follow global architecture-, security-, and operational standards and policies
• Maintaining location specific IT documentations within your area of responsibility
• Prioritizing work and operating with compliance of GBS IT Service Level Agreements

What will make you successful?

• IT Technician qualification is a must; IT Engineer or equivalent is preferred
• Min. 5 years work experience on the field of IT Infrastructure
• Fluency both in the native language of supported location(s) and in English is a must
• Show eagerness to learn and further develop yourself professionally
• ITIL Certification (Education knowledge)
• Exposure to and understanding of a manufacturing environment
• Experience in basic Vendor management processes

Equal opportunities

Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.

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