IT Operations Expert - Supply Chain Management (m / f / x)

ALDI SÜD; Mülheim an der Ruhr; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A large retail company is seeking an IT Operations Expert for its Supply Chain Management team in Mülheim an der Ruhr. The role involves ensuring operational stability, communicating product issues, and coordinating ITSM tasks. Ideal candidates will have a degree in IT or a related field, experience in IT operations, and fluency in English. The position offers attractive benefits including mobile work options and competitive remuneration.

Leistungen

Up to three days of mobile working per week

Attractive remuneration

Holiday and Christmas bonuses

Future-oriented training and development

Corporate health management programme

Qualifikationen

• Good understanding of IT operational processes (e.g. ITIL, ITSM).
• Experience in ensuring stable and performant product operations.
• First experience with agile software development.

Aufgaben

• Ensure operational stability of the product within the product team.
• Communicate ongoing issues related to the product during outages.
• Coordinate and facilitate ITSM artefacts daily.

Kenntnisse

Problem-solving / analytical skills

Fluency in English

Ausbildung

University degree in business informatics, computer science, mathematics or comparable qualification

Tools

ServiceNow

SAP Transportation Management

SAP MM

APIs and REST interfaces

Jobbeschreibung

Overview

IT Operations Expert - Supply Chain Management (m / f / x)

ALDI International Services SE & Co. oHG Mintarder Straße 36-40 45481 Mülheim an der Ruhr, Germany

Contract, partial mobile working within Germany

Employer: ALDI DX

Location: Nordrhein-Westfalen (DE-NW)

Experience level: Experienced

Work model: Full-Time

Employment Type: Full-Time

Your Job

What this role looks like.

• Ensuring the operational stability of the product within the product team including controlling and monitoring
• Clearly communicating all ongoing issues related to the product especially during outages (major incidents)
• Providing up-to-date support information
• Coordinating and facilitating ITSM artefacts daily including requests incidents problems knowledge articles events and changes
• Ensuring required documentation (e.g. support information information related to major incidents guidelines policies application fact sheets) is available and up to date in the respective systems
• Identifying risks affecting operational stability recognising potential for improvement and suggesting corrective measures to the Product Owner and the product team
• Collaborating with the product team and Product Owner to drive improvements and reduce the number of incidents and outages
• Creating and reviewing operations reports and improving operations (defining and implementing measures)
• Serving as the first point of contact and escalation instance for operational stability and improvement topics as well as participating in community practices or chapter events
• Supporting adherence to security policies and relevant information security standards in alignment with security and product team (e.g. Software Architects Developers or DevOps Engineers).

Your Profile

What you bring with you.

• University degree with a focus on business informatics computer science mathematics or a comparable qualification
• Good understanding of IT operational processes (e.g. ITIL ITSM)
• Experience in ensuring stable and performant product operations.
• First experience in SAP Transportation Management and / or SAP MM would be advantageous
• First experience with agile software development
• First experience with APIs and REST interfaces
• Strong problem-solving / analytical skills
• Experience using ticketing tools such as ServiceNow
• Fluency in English

Your Benefits

What you will get in return.

• Up to three days of mobile working per week within Germany
• State-of-the-art technologies
• Attractive remuneration as well as holiday and Christmas bonuses
• Future-oriented training and development
• Modular onboarding and buddy
• Corporate health management programme

Your Tech Stack

What you will work with.

• M365
• Lean IX
• Many more depending on the job

Key Skills

HVAC Engineering,Legal & Compliance,Administration Support,HR Marketing,Arabic English Translation

• English

Employment Type: Full-Time

Experience: years

Vacancy: 1