IT Onsite Technician (Rudolstadt, IT Support, English, German)

D-ploy; Rudolstadt; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

D-ploy, an IT and Engineering Solutions company, seeks a support technician to provide technical assistance and customer support. The role involves troubleshooting and onboarding, backed by 5+ years of experience in IT support. Join a growing international team focused on delivering superior services and support.

Leistungen

Flexible working conditions

Vouchers for special occasions

Fishing for Friends referral program

Refreshments in the office

Professional development opportunities

Friendly working environment

Company-sponsored events

Competitive salary

Qualifikationen

• 5+ years of experience in a similar role.
• Fluent in German and English.
• Experience in regulated IT environments is a plus.

Aufgaben

• Provide technical and troubleshooting assistance for hardware and software.
• First and second level technical support.
• Create and maintain knowledge articles.

Kenntnisse

Problem solving

Analytical abilities

Communication skills

Customer orientation

Attention to detail

Multi-tasking

Team player

Jobbeschreibung

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent German, fluent English, other languages are a plus
• 5+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?