Hotel Director - (on board luxury river cruise ship)

Scenic Tours Europe AG; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A luxury cruise line is seeking a Hotel Director to manage daily operations on board a luxury river cruise ship. The ideal candidate will have a minimum of 2 years’ experience in hotel management within 4* or 5* operations, strong leadership skills, and a familiarity with HACCP regulations. Responsibilities include ensuring guest satisfaction, conducting quality checks, and overseeing crew training. You will represent the company’s values and maintain high service standards.

Qualifikationen

• Minimum 2 years’ experience as Hotel Manager in 4* or 5* operations.
• Familiar with a multicultural working environment.
• Experience in budgeting, ordering, and inventory.

Aufgaben

• Ensure professional and courteous service while managing daily operations.
• Conduct quality controls and spot checks.
• Monitor and support departmental training.
• Handle guest complaints.

Kenntnisse

Leadership and problem-solving skills

People management skills

Strong computer skills (MS Office)

Knowledge of HACCP and sanitary regulations

Highly proficient in spoken and written English

Knowledge of French

Ausbildung

Hotel/catering management or hospitality qualification

Jobbeschreibung

Hotel Director - (on board luxury river cruise ship)

Qualifications and Requirements

• Minimum 2 years’ experience as Hotel Manager in 4* or 5* operations (hotel and/or cruise ships)
• A hotel/catering management or hospitality qualification is considered an advantage
• Highly proficient in spoken and written English; French is a plus
• Knowledge of HACCP and sanitary regulations
• Experience in budgeting, ordering and inventory
• Strong computer skills (MS Office)
• Strong leadership and problem‑solving skills
• People management skills
• Eye for details
• Familiar with a multicultural working environment

Responsibilities

• Represent company values and visions
• Ensure professional and courteous service while managing daily operations
• Thrive to continuously reach and exceed guest satisfaction
• Implement and maintain company standards and operating procedures
• Conduct quality controls and spot checks
• Distribute information within the team and all other departments, including shore‑side and head office
• In charge of on‑board HR matters
• Monitor and support departmental training
• Evaluate heads of departments and provide feedback, including performance‑enhancing action plans when necessary
• Support and encourage talented crew members by identifying and suggesting career steps, following company HR operating standards
• Monitor and ensure necessary disciplinary actions are taken and administered in accordance with company standards
• Organize daily meetings with captain, cruise director and heads of departments
• Ensure timely reporting to local authorities
• Liaise professionally with local authorities during inspections and audits
• Update daily programs in cooperation with the cruise director
• Perform welcome and farewell speeches to guests
• Strive to meet cost, KPI and rating targets
• Monitor crew vacation plans
• Monitor crew duty schedules and ensure compliance with relevant labour legislation
• Be familiar with all docking locations and shore excursions
• Monitor monthly inventories, purchase orders and delivery controls
• Prepare and send cruise closing documentation to head office
• Handle guest complaints
• Proofread printed guest leaflets
• Ensure proper storage use
• Ensure correct handling of all equipment, devices, machinery, as well as reporting any defects
• Participate in all safety drills
• Report any potential safety hazards to the captain
• Participate in scheduled trainings, briefings and meetings

Side Tasks

• Prepare winter repairs and maintenance list
• Perform other duties such as luggage service, loading, and garbage off‑loading
• Participate in all safety drills
• Report any potential safety hazards to the captain
• Participate in scheduled trainings, briefings and meetings