[Hiring] Virtual Assistant Live Session Support @Hireframe

Hireframe; Deutschland; Remote; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

A remote staffing solutions company is hiring a Virtual Assistant to support live sessions. Responsibilities include pre-session setup, monitoring sessions for technical issues, and providing participant support. Strong English communication skills and availability during Eastern Time are essential. The role offers permanent remote work flexibility and a robust benefits package including health coverage and performance bonuses.

Leistungen

Permanent remote work flexibility

Paid Time Off

Health Maintenance Organization (HMO) coverage

Annual performance bonuses

Dedicated coaches for support and skill-building

Opportunities for professional growth

Qualifikationen

• Must have a stable internet connection and a quiet, professional workspace.
• Available to work in Eastern Time (ET) hours with flexibility.

Aufgaben

• Join online sessions early to ensure a smooth start.
• Monitor sessions for any issues and provide troubleshooting support.
• Send reminders to late participants and manage participant changes.

Kenntnisse

Strong spoken and written English

Technical troubleshooting

Clear communication

Tools

Zoom

Microsoft Teams

Jobbeschreibung

Jul 28, 2025 - Hireframe is hiring a remote Virtual Assistant Live Session Support. Location: Philippines.

Before the Session

• Join online sessions 20–30 minutes early, depending on the session type.

• Test participant and moderator setups: internet, video, audio, screen sharing.

• Welcome respondents and make sure they are ready and comfortable.

• Coordinate with the moderator or translator to make sure everything is aligned.

During the Session

• Start the recording at the scheduled time.

• Stay in the session for the first 10 minutes to ensure a smooth start.

• After that, monitor the session in the background for any issues.

• Rejoin the session quickly if technical issues come up or if you’re messaged by the team.

• Send reminders to late participants and troubleshoot access problems.

• Add backup participants if needed and notify the internal team about any session size changes.

After Setup

• Remain available for any follow-up troubleshooting during the session.

• Monitor the backend to provide ongoing support if needed.

Requirements

• Strong spoken and written English.

• A stable internet connection and a quiet, professional workspace.

• Confidence using online video platforms like Zoom, Microsoft Teams, or similar.

• Experience solving common technical issues (camera, mic, connection).

• Friendly and clear communicator who stays calm under pressure.

• Must be available to work in Eastern Time (ET) hours with up to 2 hours of extra buffer time, depending on the session schedule.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.