[Hiring] Japanese Customer Support Agent @Keywords Studios

Keywords Studios; Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global gaming service provider is hiring a remote Japanese Customer Support Agent to assist players with inquiries and provide exceptional service. Candidates should have excellent Japanese language skills at JLPT N1 level and be proficient in English. The role requires full-time availability and may include weekend shifts. This is an exciting opportunity to join a diverse team and make a meaningful impact in the gaming industry.

Leistungen

No Make-up Workday for Bridged Holidays

Annual Health Check-Up Subsidy

Employee Assistance Program

Festival Holidays Gift or Vouchers

Home-Based Working Model

Qualifikationen

• Fluent communication in Japanese at JLPT N1 level.
• Available for commuting to the Tokyo office when necessary.
• Ready to work full-time, including weekends.

Aufgaben

• Provide assistance to players with game-related queries.
• Work closely with internal teams to address project requests.
• Respond to inquiries through email and chat.

Kenntnisse

Excellent Japanese language skills (JLPT N1 level)

Proficient in English

Familiar with MS Office or Google Suite

Jobbeschreibung

Overview

Sep 04, 2025 - Keywords Studios is hiring a remote Japanese Customer Support Agent. Location: Taiwan.

Imagine more for your career in games! That’s perfect. We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there. Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support. As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

• Power of Partnership: We work as one team with our clients and support them with passion and purpose.
• One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
• Raise the Game: We innovate and improve to help our clients and the industry succeed.
• Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
• Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.

Role and daily tasks

What will be your daily tasks? As a Player Support Agent (Customer Support Agent):

• You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
• You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You will be responding to their inquiries through email and chat, but don’t worry, you won’t be taking any phone calls!
• Collaboration is essential in this role. You’ll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.

Ideal candidate

• You have excellent Japanese language skills, especially in writing. You can communicate fluently and confidently in Japanese at a JLPT N1 level.
• You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
• You are available to commute to our Tokyo office when necessary.
• You are familiar with either MS Office or Google Suite apps and can use them effectively.
• You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.

Optional

• You have some previous experience in Customer Service, but it’s not required, as we provide full training.
• You are passionate about video games — this can make your job more enjoyable, but it is not crucial.

Recruitment process

1. Interview via MS Teams with one of our recruiters (remote).
2. Online language assessment (Japanese and English) to better evaluate your written skills — you’ll receive an invitation email in your inbox.

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Privacy and requirements

Privacy Agreement: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Requirements

• Ability to work shift from 19:00 - 03:00 Taiwan Standard Time (GMT+8)

Benefits

• No Make-up Workday for Bridged Holidays
• Annual Health Check-Up Subsidy
• Employee Assistance Program
• Festival Holidays Gift or Vouchers
• Home-Based Working Model

About the company

COMPANY PROFILE

Established in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords(KWS) is the world’s leading provider of technical and creative services to the global video games market. Our 12,000 employees in 70+ Studios in 26 countries provide graphic art asset production, game development, audio, testing, localization and customer support services to most of the leading video game developers and publishers. We have a proven track record of organic and acquisition-led growth and have successfully acquired and integrated 50+ acquisitions since 2014.

WHY WORK AT KEYWORDS STUDIOS?

People who work at Keywords are passionate, talented, committed and resourceful. As a business we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 70 global studios or working together virtually. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility. We learn at every opportunity to grow ourselves through experience, training and tackling new challenges.

This is what makes us Keywordians.

https://www.keywordsstudios.com/