Guest Service Agent Banquet Reception (m / w / d)

Marriott Hotels Resorts; Frankfurt; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A major hotel chain in Frankfurt is seeking a Guest Service Agent for its Banquet Reception team. Candidates should possess a hospitality mindset, excellent communication skills, and experience in customer service or restaurant settings. The role involves ensuring guest satisfaction during events and acting as the primary contact for event organizers. The position offers full-time employment with opportunities for growth and development.

Leistungen

Holiday and Christmas bonuses

Discounted stays at Marriott hotels

Wellbeing and health offerings

Qualifikationen

• Eagerness to grow and learn in a hospitality role.
• Calm and confident under pressure.
• Fluent communication skills in German and English.

Aufgaben

• Welcome and host event guests.
• Ensure guest satisfaction during events.
• Fulfill guest requests and manage last-minute changes.

Kenntnisse

Restaurant Experience

Customer Service

Hotel Experience

Cashiering

Food Safety Experience

Guest Relations Experience

Strong Communication Skills

Jobbeschreibung

Overview

Be empowered.

• Begin : Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong : A family-like and diverse team from various nations with flat hierarchies and different areas of expertise where people support each other and learn from one another
• Become : Wide range of internal & external training opportunities individual development plans excellent career prospects and transfer options to our sister hotels
• Be connected : Numerous employee events and team-building activities to strengthen our Team Spirit
• Be honored : Holiday and Christmas bonuses discounted parking travel cost subsidies appreciation rewards employee referral program discounted stays and F&B discounts at over 9400 Marriott hotels worldwide
• Be well : Various wellbeing and (mental) health offerings Serve360 initiatives healthy meals in our staff restaurant and many opportunities for social engagement

Be you.

At our dual-brand hotel Sheraton & Marriott Frankfurt Airport Hotel two premium brands come together to form one employer! Youve found your passion for guest service and event hospitality Then join us as Guest Service Agent Banquet Reception (m / f / d) and become part of our Banquet and Events Team. Two brands endless possibilities!

Your key responsibilities include :

• Welcome and host our event and conference guests
• Ensure guest satisfaction throughout the banquet and event areas
• Fulfill individual guest requests during events
• Act as the primary contact person for organizers regarding last-minute changes and communicate them to the banquet team
• Create menu cards and signage for events
• Deliver exceptional service experiences together with the team

Be able.

• Eagerness to grow learn and be part of a family-like and ambitious team
• Calm and confident even in high-pressure situations or with special guest requests
• Hospitality mindset is key whether youre experienced or just starting out
• Strong communication skills in German and English; additional languages are a plus

Be connected.

Were excited to hear from you!

Once your application reaches us well get back to you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis such as disability origin religion sexual orientation or any other basis covered by applicable law.

#LI-AR2

Required Experience :

Unclear Seniority

Key Skills

Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1