Customer Operations Associate (f/m/d)

Moss; Berlin; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Top-of-market compensation

Equity participation

20 days 'work from abroad'

Learning & Development Budget

Zusammenfassung

A leading FinTech company based in Berlin is looking for a Graduate Customer Operations Associate to join their team. This entry-level position targets recent graduates eager to start a career in FinTech. You will engage directly with customers, handle inquiries, and contribute to improving operations. The role requires fluency in German and English. The company offers a dynamic work environment, structured training, and growth opportunities within operations and related fields. Competitive compensation includes benefits for full-time positions.

Qualifikationen

• Native-level German (C2) and strong English skills (min. C1).
• Strong interest in FinTech and operational excellence.
• Ability to handle multiple cases and tasks efficiently.

Aufgaben

• Support and guide customers across phone, chat, and email.
• Investigate and resolve complex inquiries with effective solutions.
• Collaborate with internal teams for efficient case resolution.
• Contribute ideas to improve processes and customer experience.

Kenntnisse

Strong Communication

Detail-Oriented

Analytical Skills

Customer-Oriented

Proactive Mindset

Ausbildung

Bachelor’s degree in Business, Finance, Economics, Law, or related field

Jobbeschreibung

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands‑on experience across customer operations, onboarding, compliance, and process optimisation, building a strong operational foundation in a fast‑paced, high‑growth environment.

From day one, you’ll play a key role in ensuring a seamless, secure, and high‑quality experience for our customers.

What You’ll Be Doing

From day one, you’ll be hands‑on and learning through real experience here’s what you’ll be doing:

• Support and Guide Customers Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.
• Think Investigatively Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed.
• Collaborate Across Teams Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.
• Optimise for Impact Get hands‑on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better.

About You

This role is ideal for recent graduates or junior professionals who are motivated, detail‑oriented, and eager to grow within Operations.

You bring:

• A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experience
• Native‑level German (C2) and strong English skills (min. C1)
• A strong interest in FinTech, financial processes, or operational excellence
• A proactive, hands‑on mindset and willingness to take ownership

Skills and Attributes

• Strong Communicator: You communicate clearly, confidently, and professionally in German — both written and spoken.
• Structured & Detail‑Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases.
• Analytical & Curious You enjoy understanding processes, identifying patterns, and solving problems in a logical way.
• Customer‑Oriented You approach situations with empathy and professionalism, always aiming for high‑quality solutions.
• Resilient & Organized: You can prioritise tasks, manage multiple cases, and stay calm in a dynamic environment.
• Eager to Learn: You quickly adapt to new tools, technologies, and regulatory topics—and actively seek feedback to improve.

What You’ll Gain

• A strong operational foundation in a leading European FinTech
• Structured onboarding and hands‑on training
• Exposure to compliance standards, customer operations, and financial workflows
• Clear growth paths within Operations, Compliance, Risk, or Product
• Early responsibility and real impact from the start

About Moss

Moss is a SaaS scale‑up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.

Our ambition is bold: to power every SMB’s spend across Europe — fully digital, AI‑driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.

Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

What else to expect

• Top‑of‑market compensation package, including equity.
• Our vibrant offices are at the heart of our culture, where in‑person time fuels collaboration and connection over weekly breakfasts and Friday demos.
• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Benefits apply to full‑time positions (interns and working students receive a tailored package).

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