German Speaking Technical Support

Multilingual Jobs Worldwide; München; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A technical support recruitment agency is seeking Technical Support Specialists in Munich to provide high-quality assistance for a luxury automotive brand. Candidates must possess strong technical knowledge, problem-solving skills, and the ability to coach a team. A valid driving licence and proficiency in German and English are mandatory. This role offers comprehensive training and opportunities for personal growth.

Leistungen

Comprehensive training platform for soft and hard skills

Coaching and mental health programmes

Varied tasks and opportunities to contribute ideas

Qualifikationen

• Valid Class B driving licence is mandatory.
• Experience with workplace and software/OS installations and support.
• Previous experience in a team leadership role is desirable.

Aufgaben

• Manage team performance and ensure SLAs and KPIs are met.
• Coach and support the onsite team.
• Resolve incidents within the scope of the SLA.

Kenntnisse

Technical interest / knowledge

Problem-solving skills

C1 level English

C1 level German

Coaching and feedback skills

Tools

Microsoft products

Apple products

Jobbeschreibung

Description

We are seeking Technical Support Specialists to provide technical assistance for a luxury automotive brand. This role requires strong technical interest / knowledge (training will be provided), excellent problem-solving skills, and the ability to deliver high-quality support to ensure customer satisfaction.

About the Company

Our client provides technical support and digital services for a leading luxury automotive brand. They combine cutting-edge innovation with a strong commitment to employee growth and development—ensuring every team member has the opportunity to thrive while supporting a prestigious global brand.

What will you do?

• Manage team performance and ensure SLAs and KPIs are met
• Coach and support the onsite team
• Maintain applications, operating systems, and PC components (hardware)
• Resolve incidents within the scope of the SLA
• Handle software staging (preparation, installation, configuration)
• Support logistics, warehouse management, and delivery services
• Provide end-user support
• Promote continuous improvement and transformation

Requirements

• Valid Class B driving licence (mandatory)
• Willingness to travel locally between Munich and Nurnberg
• C1 level German and English language skills
• Experience with workplace and software / OS installations and support
• Knowledge of Microsoft and Apple products
• Previous experience in a team leadership role (desirable)
• Experience in performance and attrition management (desirable)
• Coaching and feedback skills

Offer

• Varied tasks with opportunities to contribute your own ideas
• Comprehensive training platform for soft and hard skills, plus coaching and mental health programmes
• Daily interaction with a large listed company in the automotive manufacturing industry