German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation

Mercier Consultancy MD; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading consultancy firm is excited to hire a German Speaking Support Agent specializing in logistics. The role requires fluency in German to assist clients with inquiries via phone, email, and live chat. Previous customer support experience in logistics is preferred. Benefits include a competitive salary, fully paid relocation package to Greece, monthly performance bonus, and comprehensive training. If you are dedicated to providing exceptional service in a fast-paced environment, we want to hear from you.

Leistungen

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Health Insurance

Qualifikationen

• Fluency in German is essential; knowledge of English is advantageous.
• Previous customer support experience in logistics or transportation is preferred.
• Excellent problem-solving abilities and proactive customer service approach.

Aufgaben

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with logistics inquiries like shipping options and order tracking.
• Collaborate with logistics and operations teams to ensure timely solutions.

Kenntnisse

Fluency in German (written and spoken)

Strong communication skills

Excellent problem-solving abilities

Tools

CRM systems

Logistics software

Jobbeschreibung

Overview

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Support Agent specializing in Logistics. This role offers the exciting opportunity to work in Greece with paid relocation assistance. As a Support Agent, you will be instrumental in providing top-notch service to our German-speaking clients, ensuring their logistics inquiries and needs are met with professionalism and efficiency.

Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat


• Assist customers with inquiries related to logistics services, including shipping options, order tracking, and service policies


• Effectively resolve customer complaints and issues to maintain high satisfaction levels


• Accurately document all customer interactions and issues in our CRM system for effective tracking and follow-up


• Collaborate with logistics and operations teams to ensure timely and efficient solutions for customer inquiries


• Keep abreast of service updates, policies, and industry trends to provide knowledgeable support to clients

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous


• Previous experience in customer support, particularly in the logistics or transportation sector, is preferred


• Strong communication skills with a focus on customer satisfaction and engagement


• Excellent problem-solving abilities and a proactive approach to customer issues


• Familiarity with CRM systems and logistics software is beneficial


• A willingness to relocate to Greece for this position with paid relocation support


• A dedication to providing exceptional service in a fast-paced environment

Benefits

• Competitive Monthly Salary


• Fully Paid Relocation Package


• Monthly Performance Bonus


• 2 Extra Salaries Per Year


• Fully Paid Training


• Health Insurance


• And Much More..