German Speaking Customer Support - Food Delivery | Work In Greece

Mercier Consultancy MD; Bonn; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer support company is seeking a German Speaking Customer Support Representative in Bonn to provide excellent support for food delivery services. You will assist German-speaking clients via phone, email, and chat, addressing inquiries and resolving issues efficiently. Ideal candidates have experience in customer service, especially in food or hospitality, and are fluent in German. This position includes a competitive salary, paid relocation, and training.

Leistungen

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Qualifikationen

• Fluency in German (written and spoken) is essential, English proficiency is a plus.
• Previous experience in customer service, especially in food or hospitality, preferred.
• Strong communication skills and commitment to customer satisfaction.

Aufgaben

• Provide exceptional customer support to German-speaking clients via phone and email.
• Address inquiries regarding orders, menu options, and service policies.
• Resolve customer issues efficiently to ensure satisfaction.

Kenntnisse

Fluency in German

Communication skills

Problem-solving abilities

Tools

Customer service software

CRM systems

Jobbeschreibung

Mercier Consultancy MD is proud to announce an opening for a German Speaking Customer Support Representative specializing in food delivery services, based in the beautiful country of Greece. This position is ideal for individuals who are passionate about customer service and food-related industries, providing excellent support to our German-speaking clients.

Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services
• Address inquiries concerning orders, menu options, delivery tracking, and service policies with accuracy and professionalism
• Resolve customer issues and complaints efficiently to ensure high levels of satisfaction
• Document customer interactions and feedback in our CRM system to improve service delivery
• Collaborate with the logistics and culinary teams to enhance the overall customer experience
• Stay informed about food safety regulations and menu updates to provide knowledgeable assistance

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is advantageous
• Previous experience in customer service or support roles, especially in the food or hospitality industry, is preferred
• Strong communication skills with a friendly demeanor and commitment to customer satisfaction
• Excellent problem-solving abilities and a proactive approach to managing customer inquiries
• Familiarity with customer service software and CRM systems is a plus
• Able to work both independently and as part of a team in a fast-paced environment
• A passion for food and providing exceptional service in Greece's vibrant culture

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..