German-speaking Customer Support Agent for Lisbon

The lemon Consulting; Berlin; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A customer service firm is looking for a Customer Support Agent in Berlin. The role involves communicating with customers via various channels while ensuring satisfaction and resolving issues promptly. Candidates should be fluent in German and English, possess strong communication skills, and adapt well under pressure. The position offers an excellent remuneration package, meal and transportation allowances, private health insurance, and opportunities for personal growth within a friendly and creative team atmosphere.

Leistungen

Excellent remuneration package

Meal allowance

Transportation allowance

Private health insurance

Yearly performance bonus

Relocation allowance

Aufgaben

• Communicate with customers using telephone, email, and chat.
• Ensure customer satisfaction and provide professional support.
• Handle complaints, providing appropriate solutions and alternatives.
• Identify issues, troubleshoot, and provide solutions.
• Re-assign issues to other departments or representatives if needed.
• Collaborate with specialists to solve or close help tickets.
• Document each action taken and categorize cases and bugs.
• Maintain job-related administrative forms.

Kenntnisse

Fluent in German

Fluent in English (B2)

Excellent writing and verbal communication skills

Resourceful and stress resilient

Ability to meet tight deadlines

Independent yet team player

Jobbeschreibung

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re‑assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job‑related administrative forms

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non‑technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 8 AM and 12 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!