German Speaking Customer Service Representative

Cbtalents; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

An international customer service provider is seeking a Danish Speaking Customer Service Representative to join their team in Barcelona. The role requires fluency in Danish (C2 level) and advanced English, with responsibilities including handling inquiries, providing solutions, and ensuring a high standard of customer experience. Candidates should possess strong interpersonal skills and problem-solving abilities. Relocation support is provided, and the role offers a multicultural working environment. Initial temporary contract with the opportunity for permanent placement.

Leistungen

27 working days of paid holiday per year

Multicultural working environment

Modern office with public transport access

3 weeks of paid initial training

Flexible remuneration options

Qualifikationen

• C2 level in Danish is essential.
• Advanced English communication is required.
• Experience in customer service or contact center environments is a plus.

Aufgaben

• Handle customer inquiries via phone and email.
• Provide accurate and timely solutions to customer needs.
• Act as a mediator between customers and service partners.
• Ensure a high-quality customer experience.

Kenntnisse

Danish

English

Excellent written and verbal communication

Strong interpersonal skills

Confident user of PC tools

Problem-solving mentality

Customer-oriented mindset

Teamwork skills

Tools

Office 365

CRM systems

Jobbeschreibung

German Speaking Customer Service Representative

Danish Speaking Customer Service Representative

Location: Barcelona, Spain (On-site)
Contract Type: Temporary Permanent
Working Hours: 38.5h/week | Rotational shifts (Monday–Sunday)

Description

If you are an empathic individual with strong communication skills, a problem-solving mindset, and an interest in working in an international environment, this role could be a great opportunity for you.

As a Danish Speaking Customer Service Representative, you will support international customers and business partners, ensuring a consistently high level of customer service. This role is based on-site in Barcelona and is open to candidates willing to relocate to Spain, with support provided throughout the relocation and onboarding process.

You will act as a key point of contact, listening carefully to customer needs and delivering clear, solution-oriented support in a fast-paced, multicultural environment.

Key Responsibilities

• Handle customer inquiries via phone and email
• Understand and identify customer needs, providing accurate and timely solutions
• Act as a mediator between customers and service partners when required
• Clarify questions related to services, payments, and technical requirements
• Follow established processes and service guidelines
• Ensure a high-quality customer experience in every interaction

Requirements

• Danish: C2 level
• English: Advanced level
• Excellent written and verbal communication skills
• Strong interpersonal skills and a customer-oriented mindset
• Confident user of PC tools, including Office 365, CRM systems, and internal platforms
• Problem-solving and solution-driven mentality
• Positive, motivated, and resilient attitude
• Goal-oriented approach to work
• Openness to changing priorities and business processes
• Affinity with online platforms / digital services
• Previous experience in customer service or contact center environments is a plus
• Willingness to relocate to Barcelona and work on-site
• Process excellence and continuous improvement mindset
• Strong collaboration and teamwork skills
• High emotional intelligence and adaptability
• Critical thinking and data-driven decision-making
• Solution-oriented approach to challenges
• Entrepreneurial and proactive mindset

Contract & Working Conditions

38.5 hours/week, Monday to Sunday

Rotational shifts between 09:00 – 20:00

2 days off per week

Initial temporary contract, with the opportunity to transition into a permanent contract based on business needs

27 working days of paid holiday per year

Relocation support to Barcelona, including onboarding guidance and administrative assistance

Multicultural and international working environment

Modern office spaces, well connected by public transport

Opportunity to be part of an industry-leading customer operations team

3 weeks of paid initial training and ongoing coaching

Clear learning and career development opportunities

Flexible remuneration options (e.g. transport, nursery school – after probation period)