German Speaking Customer Advisor in Malta!

Eco Plus Solutions AB; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading e-commerce company is seeking a German-Speaking Customer Advisor to handle client inquiries through email and live chat. This hybrid role offers the flexibility of working two days in the office in Qormi, Malta, and three days from home. Candidates should have exceptional communication skills in German and strong problem-solving abilities. Competitive salary, relocation support, and professional development opportunities are provided.

Leistungen

Competitive compensation

Relocation support

Professional development

Comprehensive benefits

Work-life balance

Prime location in Malta

Qualifikationen

• Native or C2-level German proficiency required.
• Strong English skills for internal communication and training.
• Ability to write clearly, concisely, and empathetically.

Aufgaben

• Manage customer inquiries via email and live chat.
• Investigate customer issues and provide effective solutions.
• Maintain a high standard of written communication.

Kenntnisse

Native or C2-level German proficiency

Strong English (B2 or higher)

Exceptional written communication skills

Problem-solving mindset

Tech-savvy

Adaptability

Tools

CRM and communication tools

Jobbeschreibung

Overview

Are you a highly empathetic and communicative individual with native-level fluency in German? Do you thrive in a dynamic, customer-focused environment and enjoy solving problems to make people happy? We’re looking for a dedicated German-Speaking Customer Advisor to join our fast-growing team in Malta. This role exclusively handles client inquiries through email and live chat for a leading e-commerce brand, offering a hybrid work model with two days per week in the Qormi office and three days from home.

Your Role and Core Responsibilities

• Email & Chat Management: Manage a queue of incoming customer inquiries via email and live chat, ensuring timely, accurate, and professional responses in fluent German. Address issues such as tracking orders, returns, product information, and account problems.
• Problem Resolution: Navigate a wide range of customer issues, investigate problems, and provide effective solutions while adhering to company policies.
• Knowledge Hub: Become a subject matter expert on our client’s products, services, and policies, staying up-to-date on new launches, promotions, and changes to ensure current and correct information for every customer.
• Quality Assurance: Maintain a high standard of written communication—professional, grammatically correct, and tailored to the customer’s needs for a flawless experience.
• Data & Feedback: Log and categorize all customer interactions in the CRM system. Provide insights to identify recurring issues and help improve service and operations.

What We’re Looking For

While prior experience is beneficial, we value potential, a positive attitude, and a passion for helping people. Comprehensive, fully paid training will be provided.

Essential Requirements

• Language Skills: Native or C2-level German proficiency is required; strong English (B2 or higher) for internal communication, training, and system navigation.
• Communication Style: Exceptional written communication skills with the ability to write clearly, concisely, and empathetically.
• Problem-Solving Mindset: Natural problem-solver with critical thinking to address customer challenges.
• Tech-Savvy: Comfortable learning and using various software applications, including the CRM and communication tools.
• Adaptability: Ability to work effectively both independently and as part of a collaborative team in a hybrid environment.

Why You Should Join Our Team

• Competitive Compensation: A highly competitive salary recognizing skills and hard work.
• Relocation Support: Generous relocation package for international candidates, including paid flight tickets and initial accommodation.
• Professional Development: Paid training and clear pathways for advancement within a global organization.
• Comprehensive Benefits: Health and life insurance to provide peace of mind.
• Work-Life Balance: Hybrid model offering flexibility to manage personal and professional life.
• Prime Location: Malta’s culture and climate, with a modern office in Qormi and on-site amenities.

Ready to embark on a rewarding career in customer service on the beautiful island of Malta? We look forward to hearing from you!