German Customer Support - Remote from Greece

PlanetJobs; Köln; Remote; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading customer service company in Germany is seeking a Customer Support Representative. You will handle customer inquiries via phone, email, and messages, assist with troubleshooting and warranty claims, and maintain high customer satisfaction. The ideal candidate has excellent communication skills in German and English and experience in customer support. This full-time position offers competitive salary, health benefits, and relocation support.

Leistungen

Relocation support: Flights, accommodation, and housing assistance

Competitive monthly salary plus 2 extra salaries per year

Health care benefits and various discounts

Full training by certified instructors on products and customer service techniques

Opportunities for professional growth and development

Free online Greek language courses

State-of-the-art premises providing a great working environment

Qualifikationen

• Experience in customer support or technical support roles is preferred.
• Ability to handle unexpected changes and customer concerns professionally.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Kenntnisse

Excellent written and verbal communication skills in German and English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Jobbeschreibung

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent written and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns professionally.
• Experience in customer support or technical support roles is preferred.

What We Offer :

• Relocation support: Flights, accommodation, and housing assistance at no cost to you.
• Competitive monthly salary plus 2 extra salaries per year.
• Health care benefits and various discounts.
• Full training by certified instructors on products and customer service techniques.
• Opportunities for professional growth and development.
• Participation in special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills :

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : 1+ years

Vacancy : 1