German Customer Support - Remote from Greece

PlanetJobs; Hamburg; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer service company in Hamburg is seeking a Customer Support professional to handle inquiries, provide information on products, and troubleshoot issues. The ideal candidate is proficient in German and English, has strong problem-solving skills and attention to detail. This full-time position offers relocation support, competitive salary, and professional growth opportunities.

Leistungen

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary with 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth and development opportunities

Special events and community involvement

Free online Greek language courses

State-of-the-art premises

Aufgaben

• Handling incoming phone calls messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Kenntnisse

Excellent writing and verbal communication skills in German and English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Experience in customer support or technical support roles

Jobbeschreibung

What You Will Be Doing :

• Handling incoming phone calls messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims repairs and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

Excellent writing and verbal communication skills in German and English .

Strong attention to detail.

Good technical troubleshooting and problem-solving skills.

Ability to handle unexpected changes and customer concerns with professionalism.

Experience in customer support or technical support roles will be appreciated.

What We Offer :

Relocation support : Flights accommodation & housing assistance all at no cost to you

Competitive monthly salary 2 extra salaries per year.

Health care benefits and numerous other discounts .

Full training by certified instructors on products and customer service techniques.

Professional growth and development opportunities.

Special events community involvement and social responsibility initiatives.

Free online Greek language courses.

State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1