German Customer Support - Remote from Greece

PlanetJobs; Dortmund; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency in Dortmund is seeking a customer support professional to handle inquiries and assist clients with various products. Ideal candidates should possess excellent communication skills in both German and English, strong attention to detail, and prior experience in customer support. The position offers competitive salary, relocation support, and opportunities for professional growth.

Leistungen

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Free online Greek language courses

State-of-the-art premises with relaxing break areas

Qualifikationen

• Experience in customer support or technical support roles will be appreciated.

Aufgaben

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products like vacuum cleaners and air purifiers.
• Troubleshooting technical issues and offering solutions to inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs.

Kenntnisse

Excellent writing and verbal communication skills in German and English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Ability to handle unexpected changes and customer concerns

Jobbeschreibung

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support: Flights, accommodation & housing assistance, all at no cost to you.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.