Front Office Manager (m/w/d)

Hilton Worldwide, Inc.; Frankfurt; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading international hotel group in Frankfurt is seeking a Front Office Manager to lead the front desk team. The position requires strong leadership and organizational skills, along with a degree in hospitality or tourism. Responsibilities include managing operations, maximizing revenue, and training team members. Ideal candidates will have at least 5 years of experience in management, along with fluency in German and English. The role offers opportunities for professional development and attractive employee benefits.

Leistungen

Employee discounts on accommodation

Travel allowance of €50.00

Access to Hilton University for learning opportunities

Regular feedback and career development

Lunch and dinner for less than one euro

Qualifikationen

• At least 5 years of professional experience in a comparable management position.
• Proven track record of leadership in hospitality.
• Ability to handle guest feedback and challenges professionally.

Aufgaben

• Manage an international front desk team.
• Ensure smooth operations of front office tasks.
• Maximize room occupancy and revenue.
• Conduct onboarding and training for employees.
• Prepare business reports and monitor compliance with costs.

Kenntnisse

Leadership skills

Organizational skills

Excellent communication

Budget management

Teamwork

Problem-solving

PMS knowledge

Fluent in German

Fluent in English

Ausbildung

Degree in hospitality/tourism

Jobbeschreibung

Job Description - Front Office Manager (m/w/d) (HOT0C9OC)

Job Description

Job Number:

HOT0C9OC

Work Locations

Hilton Frankfurt Airport, THE SQUAIRE Am Flughafen Frankfurt Am Main 60600

How you will support us

• You will manage an international front desk team at the Hilton & Hilton Garden Inn Frankfurt Airport.
• You will be responsible for the smooth running of all short-, medium-, and long‑term tasks in the front office (reception, bell service, executive lounge, business center, and switchboard) at the Hilton Frankfurt Airport & Hilton Garden Inn Frankfurt Airport.
• Your top priority will be the satisfaction of our guests.
• You will monitor our standards, optimize them or introduce new standards as necessary, and train your employees accordingly.
• Maximizing room occupancy and revenue at optimal rates (yield/RevMax) and enforcing early/late check‑out fees in accordance with policy should not lose focus.
• Together with your employees, you will design their success plans and encourage them to actively develop themselves further.
• You will prepare business reports, including monthly financial statements.
• You will ensure and monitor compliance with costs in the department and analyze them in detail.
• Strategic planning and goal setting for both hotels is also part of your responsibilities.
• You always act as a role model in leading and motivating your employees.
• You conduct department‑specific onboarding, training, performance reviews, and feedback meetings with your employees.
• You take on “Manager on Duty” shifts on weekends.

How you can impress us

• You have excellent leadership skills and have successfully demonstrated these in your last company.
• You have successfully completed training or a degree in the field of hospitality/tourism.
• You have at least 5 years of professional experience in a comparable management position.
• You have already had budget responsibility for a department and are comfortable working with numbers.
• Reliability, organizational skills, and the ability to work in a team are second nature to you.
• Excellent communication skills and the ability to deal professionally with challenging guest situations (tact, diplomacy, de‑escalation) are not foreign concepts to you.
• You are skilled at handling guest feedback and solve challenges professionally and independently.
• Your skills are based, among other things, on very good knowledge of PMS, reservation, and backup systems.
• You are linguistically gifted and speak German and English fluently.

What you can expect from us

• Flat hierarchies and direct communication at all levels.
• Regular feedback so you always know where you stand.
• Fast internal promotion opportunities and national and international career development.
• Modern workplace with direct connections to train stations and the airport.
• Promotion of teamwork and cohesion among employees.
• Subsidies for Sunday/holiday work and special annual payments.
• Access to Hilton University with thousands of free learning opportunities.
• Regular internal and external training opportunities.
• Worldwide accommodation options at Hilton hotels (at employee rates so attractive that we prefer not to mention them here).
• Comprehensive welcome program and introduction to the company.
• Travel allowance of €50.00 (tax‑free).
• Corporate deals with over 1,500 well‑known providers.
• Exclusive discounted memberships with our fitness partner FITSEVENELEVEN.

Lunch and dinner for less than one euro.

What else is important to us

Every company has its own ideas about its future employees—but as we all know, nobody is perfect. So don't be discouraged if you don't already meet every single requirement listed in the job advertisement. Feel