FIXED TERM 12 months - Sr. Customer Service Coordinator FIXED TERM 12 months - Sr. Customer Ser[...]

Beam Suntory; Frankfurt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading spirits company in Frankfurt is seeking a Supply Chain Customer Service professional to manage daily operations. This role involves order management, customer service, and collaboration with various teams to ensure service excellence. Ideal candidates will have experience in logistics and supply chain management, strong analytical skills, and fluency in the local language. This is a fixed-term role limited to 12 months.

Qualifikationen

• Experience in a logistics, customer service or supply planning role.
• Must be fluent in local language and good in English.
• Experience in supply chain management departments in FMCG.

Aufgaben

• Manage sales order and customer service duties.
• Interface with Supply Network Planning Team.
• Ensure delivery service for Beam customers.

Kenntnisse

Strong analytical skills

Fluent in local language

Communication skills

Experience in logistics

Ownership solving supply constraints

Collaboration skills

Tools

SAP

ERP systems knowledge

Jobbeschreibung

Overview

What makes this a great opportunity?

This is an operational role within the customer service team. This position is limited (fixed-term) to 12 months.

• Position will be part of the Supply Chain Fulfillment Team German & Northern Europe reporting to the Senior Customer Collaboration Manager Germany & Northern Europe
• Position will be responsible for Northern Europe (NE) customer service OTC daily business duties (sales order management, customer outbound, claim handling)
• This role will be the SAP Key-User for the GER & NE Customer Service and Master Data Team
• This role will further drive our automation journey for GER & NE
• EDI (Order / Invoice)
• DESADV
• ESKER (Order / Claims)
• This role will interface with the Supply Network Planning Team, with third party logistics stakeholders and distributors, Commercial Manager & Finance.

Role Responsibilities

• Order management (Availability and plausibility check, data dispatch)
• Monthly NE market touch base
• OTC development meetings [Owner] (Identify SAP improvements, Monitor IT tickets)
• Contact person for dispatchers of customers and service providers
• Ensuring delivery service for Beam customers
• Processing invoices, complaints and credit notes
• EDI / DESADV / ESKER
• Setup new customers
• Responsibilities of adding or changing customer in EDI
• Alignment and collaboration with IT Consultant / OTC Support / EDICOM (external provider)
• Maintain / Request Transportation Routes in SAP

Qualifications

• Experience in a logistics, customer service or supply planning role with exposure to customers, distributers, key account managers and finance business partners, ideally within the Spirits or drinks industry.
• Strong analytical skills
• Able positively manage tension even in challenging situations
• Ownership solving supply constraints & interpret demand signals at an early stage
• Focus on high financial and service level
• Must be fluent in local language and good in English, any additional language is a plus, but not required. Ability to communicate clearly and concisely, both orally and written.
• Experience in dealing with key account customers and service providers.
• Candidate should have experience in supply chain management departments in the FMCG retail industry
• Should work well and gladly with other people
• ERP systems knowledge

Job Segment : Logistics, Supply Chain, Supply Chain Manager, Supply Planner, Supply, Operations