Field Service Engineer

oneservice Inc.; Deutschland; Remote; EUR 30.000 - 35.000; Vollzeit

Zusammenfassung

A leading service solutions provider is looking for a Field Service Specialist to install and maintain diagnostic equipment. The role requires strong technical skills and excellent communication abilities, with extensive travel involved. Candidates should have a Bachelor's degree and at least 3 years of relevant experience. The position offers competitive salary, health benefits, and opportunities for professional growth.

Leistungen

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

401(k) plan with company match

Generous paid time off and holidays

Opportunities for professional growth

Qualifikationen

• At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
• Willingness to travel extensively (up to 75% overnight).
• Strong understanding of laboratory workflows and technologies.

Aufgaben

• Install new molecular diagnostic instruments at customer premises.
• Provide on-site and remote technical support to quickly resolve malfunctions.
• Deliver thorough training to end-users on equipment operation.

Kenntnisse

Diagnostic instrumentation

Electronic troubleshooting

Customer service

Communication

Organizational skills

Ausbildung

Bachelor's degree or technical certification in Engineering or related field

Tools

Windows-based software

Jobbeschreibung

Overview

Position: Field Service Specialist - Atlanta

Country: US

Department: Field Service

Reports to (Level): Management

About Us: oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best-in-class service solutions. We are looking for a well-qualified and motivated Field Service Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation.

Position Summary:

The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You\'ll work with high-tech product platforms related to life sciences and laboratory analytical apparatus.

PLEASE NOTE: This position is located in Atlanta, GA. Preference will be given to candidates already based within a 45 mile radius of Atlanta International Airport (ATL). No relocation is offered for this position.

Key Responsibilities

1. Installation & Maintenance
   • Install new molecular diagnostic and life science instruments at customers\' premises, ensuring functionality, proper installation, and compliance with specifications.
   • Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.
2. Technical Support
   • Diagnose and troubleshoot mechanical, electrical, and software issues.
   • Provide on-site and remote technical support to quickly resolve equipment malfunctions.
3. Customer Training
   • Deliver thorough training to end-users on equipment operation, maintenance, and care.
   • Develop and update user manuals or training materials as necessary.
4. Documentation & Reporting
   • Record all service activities, including maintenance schedules, repairs, and customer interactions.
   • Prepare detailed service reports and share findings with customers and internal teams.
5. Collaboration
   • Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.
   • Participate in product demonstrations and trade shows as needed.
6. Compliance
   • oneservice is an ISO9001:2015 certified organization, conforming to those procedures and standards.
   • Ensure all work adheres to company policies, customer requirements, and industry regulations.
   • Follow health and safety guidelines during all service activities.

Qualifications

• Education: A Bachelor\'s degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience.
• Experience:
  • At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
  • Strong understanding of laboratory workflows and technologies, such as PCR or NGS.
• Technical Skills:
  • Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.
  • Familiarity with Windows-based software and networking.
• Soft Skills:
  • Excellent communication and interpersonal skills for effective collaboration with customers and teams.
  • Strong organizational and time management abilities to handle multiple service requests.
• Travel:
  • Willingness to travel extensively (up to 75% overnight travel).
  • Valid driver\'s license and passport for domestic and occasional international travel.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional growth and career advancement.

Why Join Us?

At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.

Compensation details

30-35 Yearly Salary