Expert Business Analyst (m/f/d)

MediaMarktSaturn; Ingolstadt; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading retail and electronics company in Ingolstadt is seeking an experienced Business Analyst to develop and analyze customer care initiatives. The role involves creating financial models, identifying improvement opportunities, and collaborating with international teams. Ideal candidates have experience in business analysis and customer experience, excellent communication skills, and a customer-focused mindset. This position offers a hybrid work model, extensive benefits, and a dynamic corporate culture.

Leistungen

30 days vacation

Company pension plan

Employee discount

Fitness collaborations

Training & education

Open corporate culture

Qualifikationen

• Several years of experience in Business Analysis, Consulting, or Customer Care/Experience.
• Strong expertise in business case development and financial analysis.
• Excellent communication and presentation skills.

Aufgaben

• Development of business cases for customer care and experience initiatives.
• Analysis of customer care processes and identification of improvement opportunities.
• Preparation of reports and presentations for decision-making.

Kenntnisse

Business Analysis

Financial analysis

Customer care processes

Data analysis

Communication skills

Analytical mindset

Tools

Excel

Power BI

Tableau

Jobbeschreibung

Overview

For us “Let’s Go!” is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

• Development of business cases for customer care and experience initiatives
• Creation of financial models, ROI calculations, and cost-benefit analyses
• Analysis of customer care processes and identification of improvement opportunities
• Definition of KPIs and success metrics for initiatives
• Preparation of reports and presentations for decision-making
• Support during project execution and validation of business case assumptions
• Measurement of project outcomes and derivation of recommendations

Your profile

• Several years of experience in Business Analysis, Consulting, or Customer Care/Experience
• Strong expertise in business case development and financial analysis
• Knowledge of customer care processes, KPIs, and best practices
• Experience with data analysis and visualization tools (Excel, Power BI, Tableau)
• Excellent communication and presentation skills
• Structured and analytical way of working with a customer-focused mindset

What’s in it for you?

• International teams & exciting tasks
• 30 days vacation & company pension plan
• Employees discount & Fitness Collaborations
• Training & Education
• Open corporate culture & Teamwork
• Mobile work (50/50)

About Us

Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.

Your HR contact

Lea Ellerich
Phone Number
[phone]