Expert Business Analyst (m / f / d)

MediaMarktSaturn Retail Group; Ingolstadt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading retail group in Ingolstadt is seeking professionals to enhance customer journeys through business case development and financial analysis. The ideal candidate will have several years of experience in business analysis or customer care and expertise in data visualization tools. This full-time position offers opportunities for innovation and service excellence.

Qualifikationen

• Several years of experience in Business Analysis, Consulting, or Customer Care / Experience.
• Strong expertise in business case development and financial analysis.
• Knowledge of customer care processes, KPIs, and best practices.

Aufgaben

• Development of business cases for customer care and experience initiatives.
• Creation of financial models, ROI calculations, and cost-benefit analyses.
• Analysis of customer care processes and identification of improvement opportunities.

Kenntnisse

Business Analysis

Financial analysis

Customer care knowledge

Data analysis

Communication skills

Tools

Excel

Power BI

Tableau

Jobbeschreibung

Your Tasks

• Development of business cases for customer care and experience initiatives
• Creation of financial models, ROI calculations, and cost-benefit analyses
• Analysis of customer care processes and identification of improvement opportunities
• Definition of KPIs and success metrics for initiatives
• Preparation of reports and presentations for decision-making
• Support during project execution and validation of business case assumptions
• Measurement of project outcomes and derivation of recommendations

Your Profile

• Several years of experience in Business Analysis, Consulting, or Customer Care / Experience
• Strong expertise in business case development and financial analysis
• Knowledge of customer care processes, KPIs, and best practices
• Experience with data analysis and visualization tools (Excel, Power BI, Tableau)
• Excellent communication and presentation skills
• Structured and analytical way of working with a customer-focused mindset

About Us

Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.

Benefits & Details

Location: Ingolstadt

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entry level: Professional Level

Type of Employment: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee