Dutch Speaking Customer Service Representative – Lisbon

Cross Border Talents; Köln; Vor Ort; EUR 1.000 - 2.000; Vollzeit

Zusammenfassung

A dynamic customer service provider is looking for a Customer Service Representative to join their team. The candidate must be fluent in Dutch at a C2 level and possess good English skills. Responsibilities include managing customer inquiries and ensuring high customer satisfaction through effective communication. This position offers a base salary of €1,100 per year, paid over 14 months along with performance and complexity bonuses. Relocation support is available for the selected candidates.

Leistungen

Performance Bonus

Complexity Bonus

Relocation Support

Qualifikationen

• Fluent in Dutch at C2 level is mandatory.
• Good command of English is also required.
• Strong communication and problem-solving abilities are essential.

Aufgaben

• Manage customer inquiries via various channels in Dutch.
• Provide timely and accurate information while resolving issues.
• Maintain high levels of customer satisfaction.

Kenntnisse

Dutch C2 level

Good level of English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Availability for rotational shifts

Jobbeschreibung

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026

Working Hours

• Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience in Dutch. No previous experience is required.

Responsibilities

• Handle customer inquiries via phone, email, or chat in Dutch
• Provide accurate information and resolve issues in a timely manner
• Ensure high levels of customer satisfaction
• Document customer interactions according to internal procedures
• Collaborate with internal teams when needed

Requirements

• Dutch C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotational shifts

Contract & Compensation

• Base Salary: 1,100 € per year (paid over 14 months)
• Performance Bonus: 135 € per year (14 months)
• Complexity Bonus: 120 € per year (11 months)

Relocation Support

Relocation support is available. Full details will be shared in the next step of the process.