Digital Trust and Safety Analyst with Albanian (m/f/d)

TELUS Digital; Essen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A dynamic telecommunications company in Essen is seeking a full-time back-office support agent. Ideal candidates should be fluent in Albanian and have at least B2 English skills. Responsibilities include general administrative tasks and online support. This role offers an attractive hourly wage and various employee benefits in a supportive environment.

Leistungen

Attractive salary with fully paid training

Modern office with leisure areas

Employee referral bonus programs

Qualifikationen

• Fluency in Albanian (written and spoken) required.
• A valid work permit for Germany or EU citizenship is mandatory.
• Willingness to complete up to 4 weeks of full-time training.

Aufgaben

• Provide back-office support with general administrative tasks.
• Ensure quality standards are met.
• Deliver online support for specific cases.

Kenntnisse

Fluent in Albanian

Minimum B2 English

Affinity with back office services

Reliable and efficient work style

Goal-oriented approach

Jobbeschreibung

Description and Requirements

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Then join our team and help us to ensure excellent service standards while making a difference in the world!

This is a full-time position.

What we offer:

• Attractive salary: 15.38 Euro per hour and fully paid training period
• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
• Advanced job opportunities in our internationally growing company
• Great office with modern workspaces at the city center of Essen
• Positive international working environment
• Fun Floor with PlayStation, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities

Overview of tasks:

• Back-office support only
• Taking over general administrative tasks
• Provide online support for specific cases
• Achieving and ensuring quality standards

We are looking for:

• Fluent in Albanian (written and spoken) and a minimum B2 of English
• Valid work permit for Germany or EU citizenship
• Availability to complete up to 4 weeks full time training.
• Affinity with back office services
• Reliable and efficient way of working
• Goal-oriented approach to work

Join our team and apply now! Our recruiting team will gladly answer all your questions at [phone].

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.