Deutschsprachige Kundenservice in Griechenland (m / w / d) für Microsoft

Teleperformance; Leverkusen; Remote; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading customer service provider in Leverkusen is seeking fluent German speakers to join the Microsoft Customer Experts team in Greece. This role involves assisting customers with inquiries, providing solutions, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills in German, a good command of English, and sales experience in consumer products. This opportunity includes comprehensive relocation support and a competitive salary.

Leistungen

Competitive salary plus bonuses

Complete relocation support

Health care benefits

Free Greek language courses

Opportunities for professional growth

Aufgaben

• Identify customers’ needs and deliver solutions including sales.
• Guide customers with billing inquiries and resolve issues.
• Assist customers in placing orders and troubleshoot problems.
• Follow diagnostic procedures for common questions.
• Aim to make every customer happy.

Kenntnisse

Excellent communication skills in German

Good command of English (B2+)

Sales experience

Technical research skills

Advanced internet research skills

Empathetic nature

Positive attitude

Willingness to learn

Jobbeschreibung

Are you a fluent German speaker? Join our Microsoft Customer Experts team and work in Greece with the world’s tech leader!

Microsoft collaborates with our TP in Greece, providing excellent opportunities for experienced technology enthusiasts to work with the world’s tech leader!

If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers, and online platforms, grab this chance to join the German Microsoft Support team to support customers from Germany, Austria & Switzerland.

What you will do :

Depending on the team that successful candidates will join, responsibilities vary :

• Identify customers’ needs and deliver appropriate solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
• Assist customers to place an order and resolve related issues
• Answer customers’ inquiries and troubleshoot or escalate technical issues they face; assist customers with account issues
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions effectively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with colleagues!
• Enjoy your time in Greece!

What you will bring :

• Excellent communication skills in German
• Good command of English (B2+)
• Sales experience with consumer products and services is an asset
• Technical research skills to troubleshoot customer problems
• Advanced internet research skills
• An empathetic nature with strong communication skills
• A positive and adventurous attitude
• A willingness to learn and soak up all the knowledge and experience offered

What we offer :

• Complete support to facilitate your relocation to Greece (covering flight tickets, hotel accommodation, and assistance with house searching — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive bonuses!
• Health care benefits and numerous discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Special events, community, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, gaining valuable experience and skills while representing one of the biggest brands worldwide. You will be part of a company that promotes diversity and provides equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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